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| Section | Objectives |
|---|---|
| Topic 1: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 3: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 4: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
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NEW QUESTION # 30
Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?
Answer: A
Explanation:
Problem management is concerned with identifying and managing the causes of incidents, reducing their likelihood and impact. In high-velocity environments this practice works continually alongside development and operations teams, using techniques such as swarming and blameless reviews so that recurring failures are eliminated rather than repeatedly resolved.
NEW QUESTION # 31
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
Answer: A
Explanation:
Leadership in a heavily regulated organization would likely be concerned that the pilot did not address governance, risk, and compliance issues (1) and that company policies require separation of duties between Dev, testing, and Ops (4). These are common regulatory and control-related barriers to adopting CI/CD.
NEW QUESTION # 32
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
Answer: A
NEW QUESTION # 33
Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
Answer: A
Explanation:
Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.
NEW QUESTION # 34
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
Answer: C
Explanation:
A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.
NEW QUESTION # 35
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