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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 3
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 4
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 5
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

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Apple Device Support Exam Sample Questions (Q223-Q228):

NEW QUESTION # 223
Select the setting in the sidebar that you should use to turn on Lockdown Mode.

Answer:

Explanation:

Explanation:
From the sidebar, click Privacy & Security. Scroll down, click Lockdown Mode, then click Turn On.
https://support.apple.com/en-us/105120#:~:text=From%20the%20sidebar%2C%20click%20Privacy,Mode%2C%


NEW QUESTION # 224
Which of these actions should you take if an alert appears after you install a system extension?

Answer: D

Explanation:
System extensions on macOS (e.g., kernel extensions pre-Sonoma, replaced by system extensions) may trigger alerts if they're unsigned, blocked by Gatekeeper, or incompatible. The alert typically suggests the extension is unapproved or failed to load. The best action is tocontact the developerfor support, as they can provide an updated, signed version or instructions to resolve the issue.
* Option A (System Information) shows extension details but can't notarize them-Apple's notarization is developer-side.
* Option C (Migration Assistant) transfers data, not updates extensions.
* Option D (Safe Mode) disables extensions but doesn't fix the alert.
* Option B is proactive and aligns with Apple's advice. See "If a system extension won't load" (support.
apple.com/HT210999).


NEW QUESTION # 225
Scenario:
Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.
Where in Settings should you go to manually check for carrier settings updates on iPhone?

Answer:

Explanation:

Explanation:
General > About, then follow the onscreen instructions


NEW QUESTION # 226
Which iPhone setting should you choose to restore iPhone to factory settings?

Answer: D

Explanation:
To return an iPhone to factory settings from the device itself, use Erase All Content and Settings. Apple places this option under Settings > General > Transfer or Reset iPhone. It removes the user's personal information, apps, and settings and returns the device to the setup state, so option A is correct. Reset All Settings is different: it returns many system settings to their defaults but does not erase personal data, apps, photos, messages, or documents. "Device Wipe" is not the user-facing iPhone setting used for a local factory reset, and Return to Service is a managed-device workflow rather than the standard Settings option for an individual user. Therefore, Erase All Content and Settings is the appropriate selection when the requirement is to restore the iPhone to factory settings.


NEW QUESTION # 227
ACME, Inc. wants all users to see mounted servers in the Finder by default.
Which terminal command should you use to modify the Finder preferences to display mounted servers?

Answer: A

Explanation:
The terminal command defaults write com.apple.finder ShowMountedServersOnDesktop true sets the Finder preference to show mounted servers on the desktop. This is equivalent to checking the box for "Connected Servers" in the Finder settings under the General tab. The other commands are either invalid or do not change the preference value.
* defaults read com.apple.finder ShowMountedServersOnDesktop true reads the current value of the preference, but does not modify it.
* defaults cat com.apple.finder ShowMountedServersOnDesktop true is not a valid command, as cat is not a valid subcommand for defaults.
* defaults append ShowMountedServersOnDesktop com.apple.finder true appends the value true to the preference key ShowMountedServersOnDesktop, which is not a valid operation, as the preference value should be a boolean, not a list. References:
* Apple Device Support Exam Prep Guide, page 11
* Change Finder settings on Mac
* How to show Hard Disk icon on Desktop via Terminal?


NEW QUESTION # 228
......

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