Sample ITILFNDv4 Exam | Valid ITILFNDv4 Study Materials

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Service value chain
- Governance
- Continual improvement
- Guiding principles
- Opportunity, demand, and value
Topic 2: Four Dimensions of Service Management- Value streams and processes
- Information and technology
- Partners and suppliers
- Organizations and people
Topic 3: Key Concepts of Service Management- Organizations, service providers, service consumers
- Value and value co-creation
- Products and services relationship
Topic 4: ITIL Practices Overview- Service management practices (e.g., incident management, service desk, change enablement)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- General management practices (e.g., continual improvement, risk management)

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EXIN ITIL 4 Foundation Sample Questions (Q107-Q112):

NEW QUESTION # 107
Which practice provides a single point of contact for users?

Answer: C


NEW QUESTION # 108
How is a 'continual improvement register' used?

Answer: B


NEW QUESTION # 109
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Answer: B


NEW QUESTION # 110
Which term could be used to refer to a single person who has independently subscribed to a service?

Answer: A


NEW QUESTION # 111
Which is an input to the service value system?

Answer: A


NEW QUESTION # 112
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