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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Customer Success Manager |
| Exam Number: | 820-605 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Real Exam Qty: | 55-65 |
| Certificate Validity Period: | 3 years |
| Exam Price: | $250 USD |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Available Languages: | Japanese, English |
| Recommended Training: | Cisco Customer Success Manager (DTCSM) Training Course Cisco Learning Network |
| Exam Registration: | Pearson VUE Cisco Certification Tracking System |
| Sample Questions: | Cisco 820-605 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended to have basic knowledge of Cisco customer success methodologies and 6+ months of relevant experience |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/customer-success-manager-csm-820-605.html |
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Cisco 820-605 exam is a 90-minute exam that consists of 65-75 questions. 820-605 exam is available in English and Japanese and can be taken at any Pearson VUE testing center. 820-605 Exam can also be taken online through the Pearson VUE testing platform.
NEW QUESTION # 164
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
Answer: D
NEW QUESTION # 165
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
Answer: C
NEW QUESTION # 166
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
Answer: D
Explanation:
The next logical step to focus on for the customer's lifecycle journey, after finalizing all solution planning and before deployment, is the customer's stakeholders and their business outcomes. Understanding the stakeholders' expectations and desired outcomes will guide the deployment process and ensure that it aligns with the customer's strategic objectives.
NEW QUESTION # 167
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION # 168
Which Qprovides the best information to use to define customer success factors?
Answer: A
NEW QUESTION # 169
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