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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager
Exam Number:	820-605
Related Certifications:	Cisco Customer Success Manager Specialist
Certificate Validity Period:	3 years
Exam Price:	$250 USD
Passing Score:	Variable (750-850 / 1000 Approx.)
Available Languages:	English
Real Exam Qty:	55-65
Exam Format:	Multiple-choice
Exam Duration:	90 minutes
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Online (Pearson VUE)
Pre Condition:	No formal prerequisites, but foundational knowledge of Cisco customer success methodologies is recommended
Official Syllabus URL:	https://www.cisco.com/site/us/en/learn/training-certifications/certifications/customer-success-manager/exams-and-training.html

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Cisco 820-605 Exam is an essential certification for professionals who want to specialize in customer success management. 820-605 exam validates the skills and knowledge required to manage customer success programs effectively. Cisco Customer Success Manager certification is suitable for professionals working in customer success roles or those who want to switch to a customer success career. Passing the exam requires preparation and dedication, but it is a worthwhile investment in your career.

Cisco Customer Success Manager Sample Questions (Q41-Q46):

NEW QUESTION # 41
What are two customer advantages of purchasing subscription licenses? (Choose two.)

A. It provides the customer with a pay per use model.
B. It creates high aftermarket resale value.
C. Software maintenance is offered through a separate contract.
D. The customer can discontinue the subscription if value is not realized.
E. It enables software providers to control customer consumption.

Answer: A,D

NEW QUESTION # 42
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

A. descriptive
B. prescriptive
C. predictive
D. diagnostic

Answer: D

NEW QUESTION # 43
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

A. value realization
B. customer budget
C. adoption barriers
D. competitive differentiation

Answer: B

Explanation:
When a customer requests to maintain existing pricing during renewal risk analysis, it is typically associated with their budget constraints. The customer's budget dictates their ability to spend and is a key consideration in renewal negotiations. References: Renewal risk analysis strategies that consider the customer's budget as a primary factor when they request to maintain or reduce costs.

NEW QUESTION # 44
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

A. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
B. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
C. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
D. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

Answer: B

NEW QUESTION # 45
Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company A?

A. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
B. Perform a marketing campaign and share the roadmap of new products.
C. Observe net promotor scores and how likely the customer is to recommend the products to someone else.
D. Provide recommendations for training or suggest new features based on data analysis.

Answer: D

NEW QUESTION # 46
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