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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Strategic Leader ITIL 4 Extension Modules |
| Exam Format: | Multiple-choice |
| Available Languages: | Polish, Chinese (Traditional), German, Portuguese, Italian, Spanish, Chinese (Simplified), English, French, Japanese |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 383 |
| Passing Score: | 65% |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
>> ITIL-5-Foundationトレーニング資料 <<
最新のITIL ITIL-5-Foundationスタディガイドが作成されていることをご注意ください。 これらの試験教材は高い合格率です。 ITIL-5-Foundation学習ガイドは、今後の試験に最適な支援になると確信しています。 「ノーパス全額返金」を保証します。 過去の失敗について落ち込んでいて、有効なITIL-5-Foundation学習ガイドを探したいと思う場合は、間違いなく100％合格として試験資料に返信することをお勧めします。 私たちのITIL-5-Foundation学習ガイドに対する何千もの候補者の選択があなたの賢明な決定です。
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質問 # 72
An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?
正解：A
解説：
Under the guiding principle "start where you are," ITIL Version 5 says that existing products, services, and practices should be measured and directly observed to understand their current state before deciding what to change. The text specifically adds that it can sometimes be beneficial for a person with little or no prior knowledge of the product, service, or practice to be part of the observation because they have no preconceptions and may notice things overlooked by those closely involved. That sentence directly supports option A. ITIL also emphasizes that direct observation can be more insightful than relying only on reports, because reports may contain bias, distortion, or incomplete measurement. Option B refers more to communication planning than observation. Option C aligns with value-oriented thinking but is not the specific recommendation given in the "assess where you are" subsection. Option D is the opposite of ITIL's stance, since reuse should still be thoughtful and risk-aware. Therefore, the verified answer is A, based on the exact wording in the guiding principle section.
質問 # 73
Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?
正解：A
解説：
ITIL considers outcomes, costs, and risks together because value is created when desired outcomes are achieved while associated costs and risks are optimized, so option A is correct. A service does not create value simply because it exists or because it provides functionality. Consumers evaluate value based on whether the service helps them achieve meaningful results and whether the effort, expense, constraints, and uncertainty involved are acceptable. If a service enables outcomes but introduces excessive risk or cost, value may be low. Likewise, minimizing risk without enabling outcomes does not create much value. This balanced view is central to ITIL's definition of service value. It explains why service relationships must consider utility, warranty, experience, sustainability, and the wider context of service consumption rather than focusing on one factor alone.
質問 # 74
What does the ITIL Guiding Principle ' think and work holistically ' emphasize?
正解：A
解説：
The principle "think and work holistically" emphasizes considering all components of the service value system and their relationships when making decisions, so option A is correct. ITIL teaches that products and services are created and managed through interconnected people, technologies, partners, workflows, governance mechanisms, and practices. Focusing on one part in isolation can create local optimization but system-wide problems. A change that improves one team's efficiency, for example, may create delays or risks elsewhere. This principle encourages organizations to view the full system, including dependencies, handoffs, stakeholders, and outcomes. While value creation is important, that idea is broader and more closely linked to
"focus on value." Automation belongs to another principle. Holistic thinking ensures that improvements support the whole organization and the overall flow of value.
質問 # 75
Which of the following describes a management practice?
正解：B
解説：
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice.
Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.
質問 # 76
What is the primary focus of the "start where you are" ITIL Guiding Principle?
正解：B
質問 # 77
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ITIL-5-Foundation資格認定: https://www.goshiken.com/ITIL/ITIL-5-Foundation-mondaishu.html