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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 2: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 3: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 4: Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Topic 5: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 6: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 7: UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
| Topic 8: Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
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質問 # 57
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.
Which element could be customized in the Salesforce app to match CK's branding?
正解：C
解説：
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company's branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app.Reference:
Customize Salesforce Mobile App Branding
How Salesforce App Branding Works
質問 # 58
Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement?
正解：A
解説：
The uploaded study guide identifies A. Marketing Cloud Personalization as the correct Salesforce capability for boosting B2C website engagement.
The requirement is specifically to improve business-to-consumer engagement on the website. Within the study guide's framing, Marketing Cloud Personalization is the capability aligned to tailoring digital experiences based on customer context and behavior.
Personalization can make an experience more relevant by changing which content, recommendations, or interactions are presented according to what is known about the user or their current context. Greater relevance can reduce the amount of irrelevant material a consumer must navigate and can increase meaningful engagement with the site.
Option B, Experience Cloud, is used for building external digital experiences and communities, but the question specifically asks which capability should boost B2C engagement through personalization.
Option C, Marketing Cloud Account Engagement, is not the answer selected for this B2C website scenario.
The UX distinction is between merely providing an external site and adapting that site's experience to the consumer. In the answer key, Personalization is the Salesforce capability that most directly addresses this objective.
Study Guide reference/topics: Marketing Cloud Personalization, B2C engagement, personalized experiences, website UX, Declarative Design.
質問 # 59
A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?
正解：A
解説：
A prioritization matrix is a method that helps UX designers to inform user stories based on user value and development effort. A prioritization matrix is a table that compares different user stories or features based on two criteria: user value and development effort. User value is the benefit or satisfaction that the user will get from using the feature. Development effort is the time, cost, and complexity involved in building the feature. By plotting user stories or features on a prioritization matrix, UX designers can identify which ones are high-value and low-effort, which ones are high-value and high-effort, which ones are low-value and low-effort, and which ones are low-value and high-effort. This helps UX designers to prioritize the user stories or features that will deliver the most value to the user with the least amount of effort, and to deprioritize or eliminate the ones that will deliver the least value to the user with the most amount of effort. A prioritization matrix can also help UX designers to communicate and align with stakeholders and developers on the scope and feasibility of the project.Prioritize User Stories and Features Unit | Salesforce Trailhead,How to Prioritize User Stories (and Build the Right Features),Salesforce User Experience (UX) Designer Certification Guide & Tips
質問 # 60
A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users.
Which page layout feature should be used to control the visibility between users?
正解：B
解説：
Audience targeting is a page layout feature that allows admins to create different versions of a Lightning page for different audiences, such as user profiles, roles, or permissions. Audience targeting can be used to control the visibility of the entire page or specific components on the page, such as tabs, fields, or sections.Audience targeting can help create personalized and relevant experiences for different types of users, and reduce the need for multiple page layouts1.
Audience targeting is the most suitable feature for the UX Designer to use in this case, because it can help them customize the Order record page layout for internal and external users, without creating separate page layouts. For example, the UX Designer can use audience targeting to show or hide certain fields, sections, or tabs based on the user's profile or permission set. This way, the UX Designer can ensure that each user sees only the information that is relevant and appropriate for them.
Field-level security is a feature that allows admins to restrict the access and editability of fields for different users, based on their profiles or permission sets. Field-level security can help protect sensitive or confidential data, and enforce data quality and integrity. However, field-level security does not affect the visibility of fields on the page layout, only the access and editability.Field-level security also does not apply to other components on the page, such as tabs or sections2.
Dynamic forms is a feature that allows admins to add, group, and reorder fields and sections on a Lightning page using the Lightning App Builder. Dynamic forms can help create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic forms also support visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic forms are not available for all standard objects, and they do not support audience targeting.Dynamic forms also do not affect the visibility of other components on the page, such as tabs34.
質問 # 61
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure thebest end-user experience?
正解：C
解説：
The best way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce is to group similar fields using sections. Sections are UI components that allow you to organize fields into logical groups and provide headings and descriptions for each group. Sections help to improve the readability, scannability, and usability of the page layout by reducing the visual clutter and providing a clear structure and hierarchy for the information. Sections also help to align the page layout with the user's mental model and expectations, as well as the business processes and workflows. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] Including all potentially useful fields is not a good way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce, because it can create a crowded and overwhelming interface that is hard to navigate and understand. It can also increase the cognitive load and the scrolling effort for the user, as well as the maintenance cost for the designer. It is better to include only the essential and relevant fields that the user needs to perform their tasks and goals, and use other methods such as related lists, tabs, or modals to display additional information. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] Making field labels and API names identical is not a good way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce, because it can create confusion and inconsistency for the user and the developer. Field labels are the text that appear on the user interface to identify the fields, while API names are the unique identifiers that are used by the system and the code to reference the fields. Field labels and API names should be different, because they have different purposes and audiences. Field labels should be clear, concise, and descriptive, using natural language and proper capitalization, punctuation, and spacing. API names should be concise, unique, and consistent, using underscores and camel case to separate words. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] Marking all fields as required is not a good way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce, because it can create frustration and annoyance for the user, as well as increase the error rate and the abandonment rate. Required fields are fields that the user must fill in before they can save or submit the record. Required fields should be used sparingly and only for the fields that are absolutely necessary for the system or the business logic. Marking all fields as required can make the user feel pressured and constrained, and force them to enter irrelevant or inaccurate data. It can also make the user miss the truly important fields, or give up on completing the record altogether. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System][UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System]
質問 # 62
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