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| Section | Weight | Objectives |
|---|---|---|
| Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Customer Success Foundation | 10% | - Define customer experience - Explain recurring revenue financial implications - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle |
| Business Acumen | 30% | - Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning |
| Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
All the Prep4SureReview Cisco 700-805 practice questions are real and based on actual Cisco Renewals Manager (700-805) exam topics. The web-based Cisco Renewals Manager (700-805) practice test is compatible with all operating systems like Mac, IOS, Android, and Windows. Because of its browser-based Cisco 700-805 Practice Exam, it requires no installation to proceed further. Similarly, Chrome, IE, Firefox, Opera, Safari, and all the major browsers support the Cisco Renewals Manager (700-805) practice test.
NEW QUESTION # 72
How does Cisco define Business Critical Services?
Answer: C
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
* Expert guidance and best practices to optimize their network performance, security, and availability
* Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
* Insights and analytics to measure and improve their operational efficiency, agility, and innovation References: 4: Business Critical Services - Cisco
NEW QUESTION # 73
Which discussion point helps upsell a customer?
Answer: C
NEW QUESTION # 74
An RM identifies a renewal at T-30 with no quote submitted in the pipeline. What should the RM do immediately?
Answer: D
Explanation:
At T-30, a renewal with no quote in the pipeline is materially behind the expected renewal workflow and presents an immediate on-time renewal risk. The RM should first determine what prevented quote readiness or submission-such as unresolved Installed Base discrepancies, missing commercial decisions, incorrect SKUs, incomplete approvals, procurement dependencies, or stakeholder delays-and then escalate the blocking issue with clear ownership and deadlines.
Cisco's current Renewals Manager v2.0 blueprint requires the RM to manage renewal activities through the T-
120, T-90, T-60, and T-30 checkpoints and to facilitate commercial execution and order booking in a manner that maximizes OTRR (On-Time Renewal Rate). By T-30, the motion should be focused on resolving remaining execution barriers, not beginning ordinary preparation activities.
Option A is incorrect because T-30 is not an acceptable point to treat a missing quote as routine. Option B starts customer discovery far too late and may bypass established account-team ownership. Option C is also inappropriate: creating a placeholder quote does not resolve the underlying workflow failure and may introduce inaccurate commercial data.
The RM's role is to act as the renewal coordinator, diagnose the stalled workflow, establish the responsible owner, communicate the revenue and timing exposure, and escalate as needed to preserve on-time booking.
Therefore, D is correct.
NEW QUESTION # 75
An RM is preparing to present a renewal proposal at T-60. Which approach reflects the value-led positioning principle of the Engagement phase?
Answer: A
Explanation:
Value-led positioning means that the renewal discussion should be grounded first in the customer outcomes and realized value produced by the Cisco investment, rather than in expiration dates, discounts, or product features. Cisco's lifecycle methodology consistently links successful renewals to demonstrated business outcomes. Cisco states that lifecycle selling is focused on customer business outcomes and that alignment across Sales, Customer Success, Renewals, and the customer supports successful lifecycle progression. (Cisco Community) This approach is also consistent with Cisco's current Renewals Manager v2.0 blueprint, which requires the RM to understand how CX and Customer Success fundamentals drive customer outcomes, analyze the Engagement/Proposal phase, and execute renewal strategy within the T-minus operational checkpoints. At T-
60, the RM should therefore connect the proposed renewal to demonstrated value and the customer's ongoing objectives rather than positioning it merely as a commercial transaction. (Cisco Learning Content) Option A is product-led; new features may support expansion, but they should not be the primary renewal anchor. Option B creates an expiration-driven conversation rather than a value-led one. Option C leads with commercial mechanics, which risks reducing the discussion to price.
Cisco's current partner requirements explicitly state that renewal posture should be tied to realized value, including KPI trends and next-term objectives. (cisco.com) Therefore, D is correct.
NEW QUESTION # 76
Which strategy contributes to the successful renewal of service contracts?
Answer: A
NEW QUESTION # 77
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