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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Manage meeting policies
  • 2. Configure audio conferencing
  • 3. Configure live captions and transcription
  • 4. Configure meeting templates
  • 5. Configure meeting settings
- Configure and manage Teams Rooms and devices
  • 1. Configure Teams Rooms accounts
  • 2. Manage Teams certified devices
  • 3. Manage Teams Rooms devices
  • 4. Configure Teams panels
  • 5. Plan for Microsoft Teams Rooms
- Configure and manage webinars and live events
  • 1. Configure webinar settings
  • 2. Configure event group roles
  • 3. Manage attendee engagement features
  • 4. Manage live event policies
Topic 2: Plan and design collaboration communications systems30%- Plan and configure Teams meetings and conferencing
  • 1. Configure meeting policies
  • 2. Configure conferencing bridges
  • 3. Plan for webinars and town halls
  • 4. Plan for Microsoft Teams Rooms
  • 5. Plan for Teams meetings and live events
- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network bandwidth requirements
  • 2. Plan for network topology and connectivity
  • 3. Plan and configure network settings for media traffic
  • 4. Implement quality of service (QoS)
  • 5. Configure network ports and protocols
- Plan and configure Teams Phone
  • 1. Configure emergency calling policies
  • 2. Plan for Teams Phone with PSTN connectivity
  • 3. Plan for Teams Phone deployments
  • 4. Configure Teams Phone policies
  • 5. Configure call queues and auto attendants
Topic 3: Manage collaboration communications systems25%- Manage reporting and analytics
  • 1. Generate call quality reports
  • 2. Monitor user adoption analytics
  • 3. Use Teams Admin Center reports
  • 4. Analyze usage reports
- Manage compliance and security
  • 1. Configure retention policies for calls and meetings
  • 2. Configure recording policies
  • 3. Configure compliance recording
  • 4. Manage security and compliance for Teams Phone
  • 5. Configure information barriers
- Monitor and troubleshoot meetings and conferencing
  • 1. Analyze meeting usage reports
  • 2. Troubleshoot audio/video issues
  • 3. Use Teams Admin Center for diagnostics
  • 4. Monitor meeting quality
  • 5. Monitor Teams Rooms health
- Monitor and troubleshoot Teams Phone
  • 1. Monitor call quality
  • 2. Troubleshoot call issues
  • 3. Monitor SBC health
  • 4. Analyze call analytics
  • 5. Use Call Quality Dashboard (CQD)
Topic 4: Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure call park policies
  • 2. Configure calling policies
  • 3. Configure caller ID policies
  • 4. Configure call hold music
  • 5. Configure location-based routing
- Configure and manage PSTN connectivity
  • 1. Configure Direct Routing
  • 2. Configure Teams Calling Plans
  • 3. Manage SBC (Session Border Controllers)
  • 4. Configure Operator Connect
  • 5. Configure voice routing policies
- Configure emergency calling
  • 1. Configure emergency locations
  • 2. Manage emergency calling licenses
  • 3. Configure emergency calling policies
  • 4. Configure dynamic emergency calling

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q37-Q42):

NEW QUESTION # 37
Your company has offices throughout the United States.
The company is opening a new office in Scranton. The office will occupy two floors in the same building.
You need to ensure that if an emergency call is placed, the local emergency dispatchers know from which floor the call came.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinelislocation?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinelislocation?view=skype-ps


NEW QUESTION # 38
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of user@contoso.com. The Session Border Controller (SBC) is named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.

What is a possible cause of the issue?

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues


NEW QUESTION # 39
The network meeting settings for Microsoft Teams are configured as shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 40
You have a Microsoft Teams deployment.
You configure Quality of Service (QoS) to prioritize network traffic for Teams communications.
You need to validate the QoS configurations.
What should you do?

Answer: D

Explanation:
You can validate Microsoft Teams Quality of Service (QoS) configurations using the Call Quality Dashboard (CQD) to review Quality of Experience Reports. CQD provides both a high-level overview and detailed call-specific data on network performance, allowing you to check for issues like high jitter, packet loss, or roundtrip time. You can use this information to diagnose problems, which can be done by analyzing the reports within the dashboard or exporting them for use in other tools like Power BI.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams


NEW QUESTION # 41
You need to connect the analog intercoms to Teams Phone.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: C,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-analog-devices
Topic 3, Contoso, Ltd. (NEW)
Overview
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing [VTC) devices.
Contoso has offices in Toronto. New York. Rome, and London. The company has a global sales team that works remotely.
The on-premises network contains an Active Directory Domain Services (AD DSJ forest named contoso.com.
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Contoso identifies the following issues:
* A user in the London office cannot locate the recorded files from a recurring Teams meeting.
* Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
* A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Contoso plans to implement the following changes:
* Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
* Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
* Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +1416S5555SS must ring in both the reception area and the lunchroom.
Contoso identifies the following technical requirements:
* The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
* The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and 3ttend video calls.
* The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
* During Teams meetings, the sales team must have a watermark displayed on shared content.


NEW QUESTION # 42
......

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