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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Continual Improvement - Practices Overview - Guiding Principles - Governance - Service Value Chain
Topic 2: The Four Dimensions of Service Management	- Information and Technology - Partners and Suppliers - Value Streams and Processes - Organizations and People
Topic 3: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q31-Q36):

NEW QUESTION # 31
How is a 'continual improvement register' used?

A. To authorize changes to implement improvement initiatives
B. To organize past, present, and future improvement ideas
C. To record requests for provision of a resource or service
D. To provide a structured approach to implementing improvements

Answer: B

NEW QUESTION # 32
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control
B. Problem analysis, error identification, incident resolution
C. Problem logging, problem classification, problem resolution
D. Incident management, problem management, change control

Answer: A

NEW QUESTION # 33
Which dimension considers data security and privacy?

A. Value streams and processes
B. Information and technology
C. Organizations and people
D. Partners and suppliers

Answer: B

NEW QUESTION # 34
Which practice is MOST likely to benefit from the use of chatbots?

A. Service level management
B. Service desk
C. Continual improvement
D. Change enablement

Answer: B

NEW QUESTION # 35
Which practice involves the management of vulnerabilities that were not identified before the service went live?

A. Service level management
B. Problem management
C. Service request management
D. Change control

Answer: B

NEW QUESTION # 36
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