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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 36% | - Define future state architecture - Validate data model fitment - Determine security and data access considerations - Design future state business processes - Understand deployment tools and practices - Map Energy and Utilities Cloud components to architecture |
| Topic 2: Implementation | 38% | - Configure access and permissions - Initial platform setup and license configuration - Data migration and third-party integration - Configure products, pricing and order capture - Enable contract management and post-sales processes |
| Topic 3: Test and Deploy | 13% | - Deploy across environments - Validate processes and perform testing - Manage UAT and release milestones - Create deployment plan |
| Topic 4: Discovery | 13% | - Document and articulate business needs, value proposition and vision - Align and validate requirements with stakeholders - Identify gaps compared to standard product capabilities - Analyze current state processes and architecture |
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NEW QUESTION # 44
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
Answer: A
NEW QUESTION # 45
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?
Answer: B
NEW QUESTION # 46
What's an example of a parent and child premise record?
Answer: C
NEW QUESTION # 47
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
Answer: B,C
Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.
NEW QUESTION # 48
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
Answer: A
Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
Reference = The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.
NEW QUESTION # 49
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