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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Benefits Realization | 26% | - Value Delivery
|
| Topic 2: IT Resources | 15% | - Resource Optimization
|
| Topic 3: Risk Optimization | 19% | - Risk Governance
|
| Topic 4: Governance of Enterprise IT | 40% | - Governance Structures
|
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NEW QUESTION # 28
Which of the following metrics would provide senior management with the BEST indication of the success of IT investments?
Answer: D
NEW QUESTION # 29
Which of the following should be the FIRST step in planning an IT governance implementation?
Answer: D
NEW QUESTION # 30
An enterprise is initiating efforts to improve system availability to mitigate IT risk to the business. Which of the following results would be MOST important to report to the CIO to measure progress?
Answer: B
Explanation:
Incident severity and downtime trend analysis is the most important result to report to the CIO to measure progress in improving system availability to mitigate IT risk to the business, because it directly reflects the impact and frequency of system failures or disruptions on the business operations, processes, and functions.
By analyzing the severity and duration of incidents over time, the CIO can evaluate the effectiveness of the IT risk management and system availability strategies, and identify any gaps, issues, or opportunities for improvement. Incident severity and downtime trend analysis can also help the CIO to communicate the value and performance of the IT risk management and system availability initiatives to the business stakeholders, and justify any further investment or action required to achieve the desired outcomes.
The other options are not as important as incident severity and downtime trend analysis, because they are either too indirect or too subjective to measure progress in improving system availability to mitigate IT risk to the business. Probability and severity of each IT risk is a useful input for IT risk management, but it does not necessarily reflect the actual occurrence or impact of system failures or disruptions on the business1. Financial losses and bad press releases are possible consequences of system failures or disruptions, but they may not capture the full extent or root causes of the IT risk to the business2. Customer and stakeholder complaints over time are indicators of customer satisfaction and loyalty, but they may not be reliable or consistent measures of system availability or IT risk to the business
NEW QUESTION # 31
Of the following, who should approve the criteria for information quality within an enterprise?
Answer: C
Explanation:
Information owners are responsible for defining the quality criteria for information within their domain, based on business requirements and stakeholder expectations. Information owners are also accountable for ensuring that information quality is maintained and improved. Reference:= COBIT 5: Enabling Information, chapter 4, section 4.2.1
NEW QUESTION # 32
Which of the following roles should approve major IT purchases to help prevent conflicts of interest?
Answer: B
Explanation:
because this is a role that should approve major IT purchases to help prevent conflicts of interest. An IT steering committee is a group of senior executives and board members who are responsible for overseeing and directing the IT function and ensuring that it aligns with the enterprise's vision, mission, goals, and strategy12. An IT steering committee should approve major IT purchases, such as hardware, software, services, or projects, to ensure that they are justified, prioritized, and aligned with the business needs and expectations, and that they deliver value and performance to the enterprise12. An IT steering committee should also ensure that the IT procurement process is transparent, fair, and ethical, and that there are no conflicts of interest or undue influence from the IT vendors or suppliers1
NEW QUESTION # 33
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