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Salesforce Arch-302 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Multi-Cloud Architecture	28%	- Design scalable Salesforce multi-cloud solutions 1. Integrate Marketing Cloud and customer identity solutions 2. Evaluate integration patterns and middleware options 3. Design customer data synchronization strategies 4. Integrate B2C Commerce with Service Cloud
Topic 2: Implementation Strategy	22%	- Plan deployment and delivery methodology 1. Establish release management and testing strategy 2. Recommend security and compliance practices 3. Plan data migration and cutover activities 4. Define environment management approach
Topic 3: Operational Excellence	23%	- Monitor and optimize platform operations 1. Identify performance bottlenecks and troubleshooting methods 2. Recommend best practices for long-term maintenance 3. Support post-launch optimization activities 4. Implement scalability and monitoring solutions
Topic 4: Discovery and Customer Success	27%	- Facilitate customer engagement and requirement gathering 1. Define implementation approach and project scope 2. Identify systems of record and solution risks 3. Recommend Salesforce products based on business needs 4. Explain governance and DevOps lifecycle strategy

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Salesforce Arch-302関連資格試験対応 & Arch-302資格専門知識

現代生活の速いペースの途方もないストレスの下で、Arch-302証明書を学ぶことに固執することは、競争力のある人間として自分を証明するために必要になります。 Arch-302練習問題は、最も有用な試験サポート資料として一般的に知られており、グローバルなインターネットストアフロントから入手できます。長年の努力の末、当社のArch-302試験の資料とサービスは、膨大な数のお客様から評価と称賛を受けました。ますます多くの受験者が試験計画ユーティリティとしてArch-302学習教材を選択します。

Salesforce Certified B2C Solution Architect 認定 Arch-302 試験問題 (Q75-Q80):

質問 # 75
A company, currently using B2C Commerce and Service Cloud, has recently purchased and integrated Salesforce Order Management into its order flow. One of the first projects the company would like to complete is to allow its customers to purchase online and pick up their order in the store.
What flow should a Solution Architect suggest to facilitate this request'

A. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management.
B. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud sends the final status to B2C Commerce.
C. B2C Commerce exports the order to Service Cloud and Salesforce Order Management at the same time.Once the order is picked up by the customer, Service Cloud sends the final status to Salesforce Order Management and B2C Commerce.
D. B2C Commerce exports the order to Service Cloud. Service Cloud passes the order information to Salesforce Order Management. Once the order is picked up by the customer, Salesforce Order Management updates the final status in Service Cloud.

正解：A

解説：
This flow allows the customer to purchase online and pick up their order in the store using B2C Commerce, Salesforce Order Management, and Service Cloud. B2C Commerce exports the order to Salesforce Order Management, which handles the order orchestration and fulfillment. Salesforce Order Management passes the order information to Service Cloud, which can be used by the store staff to check the order details and availability. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management, which can trigger notifications or invoices. References: https://help.salesforce.com/s
/articleView?id=sf.order_mgmt_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_mgmt_service_cloud_integration.htm&type=5

質問 # 76
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
B. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
C. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
D. Service Cloud creates a customer ID and an additional ID to be used as the primary record.

正解：A

解説：
* Option D is correct because B2C Commerce creates a customer ID when a customer registers an account before making their first purchase, but the primary record should be created through Service Cloud using an external ID field that matches the customer ID from B2C Commerce. This way, Service Cloud can store additional customer information and provide a single source of truth for customer data across multiple Salesforce clouds.
* Option A is incorrect because Service Cloud does not create a customer ID when a customer registers an account on B2C Commerce, nor does it create an additional ID to be used as the primary record.
Service Cloud uses an external ID field that matches the customer ID from B2C Commerce to create or update customer records.
* Option B is incorrect because B2C Commerce does not create an additional ID to be used as the primary record when a customer registers an account. B2C Commerce only creates a customer ID that can be matched with an external ID field in Service Cloud or other Salesforce clouds.
* Option C is incorrect because Marketing Cloud does not create a customer ID when a customer registers an account on B2C Commerce, nor does it create a primary ID that should be used by other Salesforce clouds. Marketing Cloud uses subscriber keys that can be mapped to customer IDs from B2C Commerce or other external systems.
References:
* Get Started with B2C Solution Architect Cert Prep - Trailhead
* Certification - B2C Solution Architect - Trailhead

質問 # 77
Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

A. SOAP API
B. Streaming API
C. Tooling API
D. REST API

正解：A

解説：
* C is correct because Marketing Cloud Connect uses the SOAP API to integrate multiple business units in Marketing Cloud with Salesforce core orgs. The SOAP API enables data synchronization, triggered sends, journey builder integrations, and tracking data.
* A is incorrect because the Tooling API is used to create and modify metadata in Salesforce core orgs, such as custom objects, fields, workflows, etc. It is not used for Marketing Cloud Connect integration.
* B is incorrect because the REST API is used to access resources in Marketing Cloud, such as contacts, content, campaigns, etc. It is not used for Marketing Cloud Connect integration.
* D is incorrect because the Streaming API is used to receive notifications of data changes in Salesforce core orgs, such as record updates, deletes, etc. It is not used for Marketing Cloud Connect integration.
References:
* : https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/index-api.htm
* : https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/intro_api_tooling.htm
* : https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/index-api.htm
* : https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/intro_stream.htm

質問 # 78
A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

A. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
B. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
C. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
D. Allows agents to more easily access customer data to better support customers when they call in

正解：A、D

解説：
B: Allowing agents to more easily access customer data to better support customers when they call in can add value to the company by improving customer satisfaction, loyalty, and retention. This can also enable agents to provide personalized recommendations, cross-sell or upsell opportunities, and proactive service based on the customer's profile, preferences, and purchase history. C. Allowing agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials can add value to the company by simplifying the login process, enhancing security, and reducing administrative overhead. This can also provide a seamless user experience for agents across different systems and platforms. References:
* https://www.salesforce.com/products/service-cloud/overview/
* https://www.salesforce.com/products/commerce-cloud/overview/
* https://help.salesforce.com/s/articleView?id=sf.identity_sso.htm&type=5

質問 # 79
A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these Salesforce products, The company has one B2C Commerce realm Serving two storefronts, a Salesforce ora, and a Marketing Cloud Instance. None of these Salesforce Clouds are integrated. The company wants to know which Salesforce products require custom integration for this multi-cloud architecture.
Which two considerations should a Solution Architect provide to answer the company's question?
Choose 2 answers

A. An integration must be developed between 82C Commerce and Service Cloud to enable the synchronization of customer profiles and unlock REST API access between the two products.
B. An integration between Service Cloud and B2C Commerce is not necessary, as these clouds are natively integrated and both products are built on the Salesforce Platform.
C. An integration must be developed between B2C Commerce and Marketing Cloud to enable Marketing Cloud REST APT access from B2C Commerce.
D. An integration must be developed between Service Cloud and Marketing Cloud to enable Marketing Cloud REST API access from Service Cloud.

正解：A、C

解説：
B2C Commerce and Service Cloud are not natively integrated and require custom development to enable data synchronization and API access between them. B2C Commerce and Marketing Cloud also require custom development to enable API access for customer engagement scenarios. References: https://help.salesforce.com
/s/articleView?id=sf.b2c_service_cloud_connector_overview.htm&type=5 https://developer.salesforce.com
/docs/commerce/sfra/marketing-cloud/marketing-cloud-integration

質問 # 80
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