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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
SAP Commerce Cloud11-20%- Storefront and catalog management
- Commerce solution architecture
- Order management
SAP Integration Suite11-20%- API Management
- Open Connectors
- Cloud Integration capabilities
- Integration strategy and architecture
Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- In-app extensibility
- Side-by-side extensibility using SAP BTP
Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Marketing automation strategies
- Customer segmentation
- Campaign management
SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Integration with back-end systems
- Service ticket workflows
SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q64-Q69):

NEW QUESTION # 64
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 65
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 66
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 67
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 68
You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 69
......

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