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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
  • 1. End-to-end process integration
    • 2. Data flow between CX and ERP systems
      Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Personalization and analytics use cases
        • 2. Data-driven customer engagement
          Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Customer experience transformation scenarios
            • 2. Omnichannel customer engagement
              Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
              • 1. Use cases across customer journey
                • 2. Solution capabilities and value propositions

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                  NEW QUESTION # 16
                  Which SAP CX solution would you position to process customer issues?

                  Answer: C


                  NEW QUESTION # 17
                  Which of the following features are available in SAP Service Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: A,D


                  NEW QUESTION # 18
                  Which of the following actions can you perform in SAP Customer Data Cloud?

                  Answer: B


                  NEW QUESTION # 19
                  How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                  Answer: A


                  NEW QUESTION # 20
                  Which solution can be used to analyze a real-time 360 view of the customer?

                  Answer: D


                  NEW QUESTION # 21
                  ......

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