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| Section | Objectives |
|---|
| Integration Across SAP CX and SAP Business Suite | - Integration with SAP S/4HANA and SAP Business Technology Platform
- 1. End-to-end process integration
- 2. Data flow between CX and ERP systems
|
| Customer Data, Analytics, and Experience Management | - Customer identity and consent management
- 1. Personalization and analytics use cases
- 2. Data-driven customer engagement
|
| Positioning SAP Customer Experience Solutions | - Business value positioning of SAP CX
- 1. Customer experience transformation scenarios
- 2. Omnichannel customer engagement
|
| Understanding the SAP Customer Experience Portfolio | - SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
- 1. Use cases across customer journey
- 2. Solution capabilities and value propositions
|
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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):
NEW QUESTION # 16
Which SAP CX solution would you position to process customer issues?
- A. SAP Sales Cloud Version 2
- B. SAP Emarsys
- C. SAP Service Cloud Version 2
- D. SAP Customer Data Cloud
Answer: C
NEW QUESTION # 17
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Omnichannel experience
- B. Guided selling
- C. Billing
- D. Agent Desktop
Answer: A,D
NEW QUESTION # 18
Which of the following actions can you perform in SAP Customer Data Cloud?
- A. You can migrate data using the Data Workbench.
- B. You can analyze customer preferences for communication.
- C. You can record all master data (customer, products, organization) in a central database.
- D. You can manage customer segments.
Answer: B
NEW QUESTION # 19
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?
- A. By connecting and delivering data from the value chain and process flow
- B. By providing a dedicated self-service experience as a forecast
- C. By executing marketing campaigns for product service
- D. By focusing on back-end service operations
Answer: A
NEW QUESTION # 20
Which solution can be used to analyze a real-time 360 view of the customer?
- A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
- B. Enterprise Consent and Preference Management
- C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
- D. SAP Customer Data Platform
Answer: D
NEW QUESTION # 21
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