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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Optimization and continuous improvement
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Agent experience and real-time insights
Topic 2: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Topic 3: Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Performance monitoring and reporting
- Configuration and setup of GPR
- Getting started and prerequisites
- Data preparation and model training

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q32-Q37):

NEW QUESTION # 32
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

Answer: B


NEW QUESTION # 33
Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

Answer: C


NEW QUESTION # 34
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 35
What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

Answer: D


NEW QUESTION # 36
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

Answer: C


NEW QUESTION # 37
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