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| Section | Weight | Objectives |
|---|---|---|
| Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
| User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
| Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
| Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
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NEW QUESTION # 243
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.
How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
Answer: C
Explanation:
Facilitating workshops is the best way to guide conversations and identify meaningful process improvements:
Stakeholder Engagement: Workshops bring together diverse perspectives, enabling stakeholders to share insights and prioritize issues based on their impact and feasibility.
Interactive Problem-Solving: Salesforce's business analysis methodology recommends workshops as an effective way to identify root causes and collaboratively develop solutions.
Prioritization: The collaborative format helps stakeholders focus on key pain points and align on process improvements that deliver the most significant value.
NEW QUESTION # 244
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
Answer: A
NEW QUESTION # 245
The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
Answer: C
Explanation:
The document that the BA should review and revise to provide more clarity to the team is acceptance criteria.
Acceptance criteria are statements that define what conditions or requirements must be met for a user story or sprint to be accepted by the user or stakeholder. Acceptance criteria help to clarify the scope, functionality, and quality of the user story or sprint, provide a basis for testing and validating the work done, and ensure that it meets the user's needs and expectations. By reviewing and revising acceptance criteria for the user story about an Opportunity email alert, the BA can provide more clarity to the team about what type of testing is needed. References: https://trailhead.salesforce.com/en/content/learn/modules
NEW QUESTION # 246
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
Answer: B
Explanation:
This answer provides an example of effective acceptance criteria for the scenario of creating an approval process on contract submissions. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales manager wants to do (be notified, approve or decline), when they want to do it (when a contract has been submitted with a discount greater than
20%), and how they can verify it (a discounted price). References: https://trailhead.salesforce.com/en/content
/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst- certification-exam
NEW QUESTION # 247
Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?
Answer: A
Explanation:
The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation. A high-level description of required functionality is a brief and general statement that describes what a system or solution must do or provide to meet a business need or goal. A high- level description of required functionality helps to capture and communicate the scope and value of a requirement or feature. The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation by using clear and concise language, avoiding technical jargon or details, and focusing on outcomes rather than solutions. References: https://trailhead.salesforce.com
/content/learn/modules/salesforce-business-analyst-certification-prep/requirements-management
NEW QUESTION # 248
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