ITIL-4-CDS Valid Test Sims, Latest ITIL-4-CDS Cram Materials

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Team Collaboration and Shift-Left Approach	- Collaborative practices 1. Cross-functional teamwork 2. Agile and DevOps integration - Shift-left principles 1. Knowledge management empowerment 2. Early resolution of incidents
Service Performance and Measurement	- Continual improvement 1. Feedback loops and reporting 2. Improvement models and practices - Metrics and KPIs 1. Service level metrics 2. Performance indicators alignment
Value Streams and Service Delivery	- Value stream mapping 1. Incident-to-resolution value streams 2. Design-to-transition value streams - Workflow optimization 1. Eliminating waste in processes 2. Lean principles in service delivery
Organizational Structure and Service Value System	- ITIL Service Value System (SVS) 1. Governance and value co-creation concepts 2. Guiding principles application - Service value chain integration 1. Plan, improve, engage activities 2. Design and transition considerations
ITSM Practices in Create, Deliver and Support	- Problem Management 1. Root cause analysis and prevention - Change Enablement 1. Change control and risk assessment - Service Desk 1. User support and communication channels - Service Level Management 1. SLAs and service expectations - Incident Management 1. Incident lifecycle and resolution

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q81-Q86):

NEW QUESTION # 81
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

A. Deployment management plays an important role only in creation of new services developed within the organization
B. Deployment management plays an important role in any value stream requiring transition of service components to production environment
C. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
D. Deployment management does not play any role in the incident resolution value stream

Answer: B

NEW QUESTION # 82
A service has been in use for a number of years, and is not being developed or updated.
Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?

A. Service level management
B. Service desk
C. Service validation and testing
D. Knowledge management

Answer: A

NEW QUESTION # 83
Which is often included in an Agile approach to software development?

A. Information models
B. CI/CD
C. Integrated service management toolsets
D. Advanced analytics

Answer: B

NEW QUESTION # 84
During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

A. Ideation
B. Inspiration and empathy
C. Implementation
D. Prototyping

Answer: A

NEW QUESTION # 85
An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

A. Heuristic task
B. Servant leadership
C. Algorithmic task
D. Cooperation

Answer: A

NEW QUESTION # 86
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