BONUS!!! Download part of PassSureExam MB-230 dumps for free: https://drive.google.com/open?id=1Sg-Uxh2L3UZWLJrRVMpu-wI0Y0OnxGo3
It is known to us that more and more companies start to pay high attention to the MB-230 certification of the candidates. Because these leaders of company have difficulty in having a deep understanding of these candidates, may it is the best and fast way for all leaders to choose the excellent workers for their company by the MB-230 Certification that the candidates have gained. There is no doubt that the MB-230 certification has become more and more important for a lot of people. And with our MB-230 exam questions. you can get the MB-230 certification easily.
| Section | Weight | Objectives |
|---|---|---|
| Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Implement scheduling | 5% | - Manage services
|
| Implement routing | 10% | - Manage queues and routing
|
>> MB-230 Exam Sample Online <<
Now is not the time to be afraid to take any more difficult certification exams. Our MB-230 learning quiz can relieve you of the issue within limited time. Our website provides excellent learning guidance, practical questions and answers, and questions for your choice which are your real strength. You can take the MB-230 Training Materials and pass it without any difficulty. As long as you can practice MB-230 study guide regularly and persistently your goals of making progress and getting certificates smoothly will be realized just like a piece of cake.
NEW QUESTION # 203
A company uses Omnichannel for Customer Service.
The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session.
You need to set up the prerequisites for the Power Virtual Agents.
Which three technologies should you set up? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,D
Explanation:
CE: Prerequisites
Before you integrate Power Virtual Agents bots in Omnichannel for Customer Service, check the following:
* Azure Application ID - You'll need an application registered on the Azure portal before connecting to Omnichannel for Customer Service.
* Bot - You must have a pre-configured bot that can integrate with Omnichannel for Customer Service.
* Product licenses - You need a product license for Power Virtual Agents
* Role - You must have the Omnichannel administrator role.
B: In Omnichannel Administration, after the Power Virtual Agents bot is created and configured to work with Omnichannel for Customer Service, you can configure it to hand off conversations to queues. To receive incoming messages, you must add the bot to at least one queue.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
NEW QUESTION # 204
You need to set up the system for cases going to supervisors.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Step 1: In Service Management, create a Routing Rule set.
Scenario: If a case is open more than 30 days, the case must automatically be routed to the supervisor.
Create routing rulesets to route cases.
Use routing rules in Customer Service to route cases to the right agents at the right time without any manual intervention. You can also use routing rules to route cases that are escalated to specific queues.
Step 2: Enter Name, Select Save, and select the plus sign to add a rule item On the General tab, in Routing Rule Set Information, Enter Name and Description for the routing ruleset.
Select Save. The routing ruleset is saved, and the Rule Items section is displayed.
In the Rule Items section, select the Add Rule Item button + to specify conditions for routing cases to a queue.
Step 3: Add conditions
Under Then Conditions, specify the queue to which the cases will be routed or the user or team to which the cases will be assigned if the conditions in the If Conditions section are met.
Step 4: Save and activate.
Select Save and Close.
In the routing ruleset record, select Activate so that the ruleset is applied to the cases matching the conditions in the rule.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases
NEW QUESTION # 205
You are implementing Omnichannel for Customer Service for a call center.
The call center manager needs to be able to track agents' performance.
You need to configure the intraday insights dashboard to meet the requirement.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard-supervisor
NEW QUESTION # 206
You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review.
You approve some articles and revert some articles to draft status.
For each action, what should you do next? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worthone point.
Answer:
Explanation:
NEW QUESTION # 207
You need to set up the analytics functionality.
What should you do?
Answer: C
Explanation:
Explanation
Customer Service Insights is now embedded in Dynamics 365 Customer Service. After it is enabled, this experience allows you to start seeing historical analytics directly within the Customer Service environment.
Several reports and dashboards can be viewed by your management team.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-customer-service-analytics
NEW QUESTION # 208
......
MB-230 Test Guide can guarantee that you can study these materials as soon as possible to avoid time waste. Microsoft Dynamics 365 Customer Service Functional Consultant Study Question can help you optimize your learning method by simplifying obscure concepts. MB-230 Exam Questions will spare no effort to perfect after-sales services.
MB-230 Test Guide: https://www.passsureexam.com/MB-230-pass4sure-exam-dumps.html
BONUS!!! Download part of PassSureExam MB-230 dumps for free: https://drive.google.com/open?id=1Sg-Uxh2L3UZWLJrRVMpu-wI0Y0OnxGo3