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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Plan and execute change management activities - Define support processes and escalation paths - Create training materials and end-user guides |
| Topic 2: Analytics and Monitoring | 13% | - Implement error handling and logging - Monitor site performance and user engagement - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization |
| Topic 3: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Define scope and create solution design - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation |
| Topic 4: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure |
| Topic 5: Implementation and Integration | 28% | - Configure SSO and authentication providers - Build and configure Experience Builder pages and components - Configure email and notification templates - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Implement Einstein bots and chat functionality |
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NEW QUESTION # 68
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
Answer: B,D
Explanation:
Financial Services Community permission set license is a license type that allows users to accessFinancial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.
NEW QUESTION # 69
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
Answer: A,B,C
Explanation:
Three key features of Metadata API are A, B, and C. Metadata API is an API that allows you toretrieve, deploy, create, update, or delete customization information in your Salesforce org, such as custom objects, fields, tabs, or pages. Metadata API is ideal when multiple work streams are involved, because it allows you to manage changes across different environments and teams. Metadata API can be used programmatically as well as declaratively, because it supports both code-based tools and point-and-click tools for working with metadata. Metadata API is ideal for when the changes are complex, becauseit allows you to handle fine- grained customizations and dependencies.
NEW QUESTION # 70
What are two ways a question can be escalated to a case?
Choose 2 answers
Answer: A,B
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 71
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?
Answer: D
Explanation:
Page variations allow you to create different versions of a page for different audiences. You can use the flexible page layout to customize the components and layout of each page variation. You can also target each page variation to a specific audience based on criteria such as location, profile, or record type.
NEW QUESTION # 72
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
Answer: A,C,E
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
NEW QUESTION # 73
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