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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 2: Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing
Topic 3: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Topic 4: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Topic 5: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 6: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q62-Q67):

NEW QUESTION # 62
Select three correct limits and restrictions when importing data from a file.

A. By default, the import starts immediately after it is activated.
B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D. Both create and update operations are available for imported records.
E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

Answer: A,B,D

NEW QUESTION # 63
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Start/Stop
B. Available
C. Interval
D. Time Period
E. Duration

Answer: E

NEW QUESTION # 64
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 65
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You have to edit the e-mail template and add HTML code to customize the standard text section.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: B

NEW QUESTION # 66
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to dashboard pages.
B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
C. In includes a preview option for all standard and custom object pages.
D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

Answer: D

NEW QUESTION # 67
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