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Cisco Customer Success Manager (CSM) Certification exam is designed to assess the knowledge and skills of the candidates required to manage customer success, adoption, and expansion in a variety of Cisco products and services. 820-605 exam evaluates the abilities of the candidates to identify customer adoption barriers and to develop strategies to enhance customer adoption and retention. The Cisco 820-605 CSM exam is a certification exam that is designed to test the knowledge and skills required to become a successful customer success manager.

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The Cisco 820-605 Exam consists of multiple-choice questions and simulations that test the candidate's knowledge and skills. The simulations are designed to simulate real-life scenarios that a Cisco Customer Success Manager may encounter. This ensures that candidates are prepared to handle any situation that may arise in their role.

Cisco Customer Success Manager Sample Questions (Q75-Q80):

NEW QUESTION # 75
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)

A. business growth
B. cost efficiency
C. credibility
D. time to market
E. sustainability

Answer: B,C

NEW QUESTION # 76
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Share the report with the customer point of contact for license types B and D and determine causes
B. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
C. Run analysis on all the license types used by the customer on all platforms
D. Provide trending information on license types B and D and share with all stakeholders

Answer: A

Explanation:
The initial action a Customer Success Manager should take is to share the report with the customer point of contact for license types B and D to determine the causes of the usage trends. The bar graph indicates a decline in the use of these license types, which could suggest issues with adoption or satisfaction. Understanding the reasons behind these trends is crucial for addressing any potential problems and improving customer success.

NEW QUESTION # 77
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.
B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.
C. Engage the service delivery manager and request two days of free consultation for the customer.
D. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.

Answer: B

NEW QUESTION # 78
Which statement describes the difference between customer success and customer sales?

A. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer's portfolio.
B. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.
C. Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.
D. Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Answer: B

NEW QUESTION # 79
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A. The adoption campaign provides notifications of new feature releases.
B. The adoption campaign surveys all end users for product feedback.
C. The adoption campaign provides free user training.
D. The adoption campaign notifies customers of a critical bug.
E. The adoption campaign provides free trial licenses for feature upgrades.

Answer: A,E

NEW QUESTION # 80
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