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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Route sales orders
B. Deliver personalized content
C. Generate product recommendations
D. Create quotation versions

Answer: B,C

NEW QUESTION # 13
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Emarsys
D. SAP Customer Data Platform

Answer: A

NEW QUESTION # 14
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can manage customer segments.
C. You can analyze customer preferences for communication.
D. You can migrate data using the Data Workbench.

Answer: C

NEW QUESTION # 15
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Customer Data Platform

Answer: A

NEW QUESTION # 16
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By connecting and delivering data from the value chain and process flow
C. By providing a dedicated self-service experience as a forecast
D. By focusing on back-end service operations

Answer: B

NEW QUESTION # 17
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