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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 2	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 4	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 6	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 7	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 10	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.

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Apple Device Support Exam Sample Questions (Q251-Q256):

NEW QUESTION # 251
What keyboard shortcut can you type to open the Force Quit Applications window?

A. Option-Command-Esc (Escape)
B. Control-Command-power button
C. Option-Control-power button
D. Control-Command-Esc (Escape)

Answer: A

Explanation:
The Option-Command-Esc shortcut opens the Force Quit Applications window on macOS, listing active apps and allowing termination of unresponsive ones.
* Option A: Option-Control-power manages power options.
* Option B: Control-Command-power restarts the Mac.
* Option D: Control-Command-Esc isn't valid.
References: Apple Support - " Force quit apps on Mac " (support.apple.com/HT201276).

NEW QUESTION # 252
Where in Settings can you review configuration profiles?

A. Privacy & Security > Profiles
B. Profiles > Remote Management
C. General > VPN & Device Management
D. General > Privacy & Security

Answer: C

Explanation:
Configuration profiles (e.g., MDM settings) are reviewed inSettings > General > VPN & Device Managementon iOS. This section lists installed profiles, allowing users to view or remove them (if permitted).
* Option A: Privacy & Security handles app permissions, not profiles.
* Option B: No "Profiles > Remote Management" exists.
* Option D: Profiles aren't under Privacy & Security.
* Option C: Correct location on iOS 18 (2025).References: Apple Support - "Manage configuration profiles on iPhone" (support.apple.com/HT202030).

NEW QUESTION # 253
How do you start up in safe mode on a Mac with Apple silicon?

A. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2.
When the startup options window appears, release the power button.
3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.
4. Log in to your Mac.
B. 1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
3. Wait for the Continue in Safe Mode button to appear.
4. Log in to your Mac.
C. 1. Shut down your Mac, then press and hold the power button for three seconds.
2. When the startup options window appears, select your startup disk.
3. Click the Continue in Safe Mode button.
4. Log in to your Mac.
D. 1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.
3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears
4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.

Answer: C

Explanation:
To start up in safe mode on a Mac with Apple silicon, you need to follow these steps1:
* Shut down your Mac, then press and hold the power button for three seconds.
* When the startup options window appears, select your startup disk.
* Click the Continue in Safe Mode button.
* Log in to your Mac.
Safe mode can help you identify whether issues you're experiencing are caused by software that loads as your Mac starts up. It prevents your Mac from loading certain items, performs a First Aid check on your startup disk, and deletes some caches1. You can verify that your Mac started up in safe mode by using the System Information app1.
The other options are incorrect because they either do not show the Continue in Safe Mode button, or they do not use the correct key combination or timing to enter safe mode.
References: 1: Start up your Mac in safe mode - Apple Support.

NEW QUESTION # 254
Scenario
Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to 50% using his
5W USB power adapter that came with his previous iPhone.
Why can't Antonio fast charge his iPhone?

A. Fast charging requires a 61W or higher power adapter.
B. Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.
C. Fast charging requires a 20W or higher power adapter.
D. Fast charging isn't supported on iPhone 14 Pro Max.

Answer: C

NEW QUESTION # 255
Scenario
Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.
Select three responses.
Which three troubleshooting steps should you try to resolve this issue?

A. Try charging with a different power adapter and cable.
B. Enable Optimized Battery Charging in the iPad settings.
C. Make sure that the device isn't too hot or too cold.
D. Back up the device, then erase all content and settings.
E. Force restart her iPad.

Answer: A,C,E

Explanation:
According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are:
* Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1.
* Make sure that the device isn't too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0° to 35° C (32° to 95° F)3.
* Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4.
The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won't charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won't charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support: About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support

NEW QUESTION # 256
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