PEGACPDC25V1 Übungsmaterialien & PEGACPDC25V1 Lernführung: Certified Pega Decisioning Consultant 25 & PEGACPDC25V1 Lernguide

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Pegasystems PEGACPDC25V1 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Thema 2	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Thema 3	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Thema 4	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Thema 5	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

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Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q16-Q21):

16. Frage
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Antwort:

Begründung:

17. Frage
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?

A. Customer contact limits
B. Suppression policy
C. Applicability rules
D. Volume constraints

Antwort: B

Begründung:
A suppression policy allows you to define conditions that prevent customers from receiving an action or a group of actions. You can use a suppression policy to implement the requirement that customers do not see home loan offers on their account page if they have already received three home loan offers in the last two weeks. You can configure the suppression policy to suppress the home loan group based on the number of times the customer received any action from that group in the past 14 days. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times they received an action. Customer contact limits are used to limit the number of times a customer can be contacted per channel per time period, not based on the number of times they received an action. Volume constraints are used to limit the number of times an action is presented to customers across one or more channels, not based on the number of times they received an action. Verified References:
[Certified Pega Decisioning Consultant | Pega Academy], Suppression policies

18. Frage
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?

A. Create an adaptive model rule at the Issue-level.
B. Create a prioritization decision strategy at the Group-level.
C. Ensure that the propensity is enabled in Arbitration tab.
D. Enable a business value in the prioritization formula.

Antwort: C

Begründung:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified Reference: Pega Academy - Decisioning Consultant - Arbitrating actions

19. Frage
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

A. 0
B. 75 emails 25 SMSes
C. 1
D. 75 SMSes and 25 emails

Antwort: A

20. Frage
MyCo, a telecom company, wants to use Pega Customer Decision Hub to send the MyFone Pro offer through email to qualified customers. In preparation, the marketing team created an action, a treatment, and an action flow. As a decisioning architect, you verify the settings in the Channel tab of Next-Best-Action Designer to enable email communication.
To implement this requirement, the completion of which two tasks do you verify in the Channel tab of Next- Best-Action Designer? (Choose Two)

A. Add contact policy rules.
B. Configure the starting population to run an outbound schedule.
C. Enable the email channel.
D. Map a real-time container to a business structure level.

Antwort: B,C

21. Frage
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