CIS-ITSM Valid Test Discount - Certified Implementation Specialist - IT Service Management Realistic Study Guides Pass Guaranteed Quiz

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionWeightObjectives
Knowledge Management5-10%- Knowledge base structure
  • 1. Article types and workflows
  • 2. Integration with incidents and problems
  • 3. Search and publication
ITSM Framework and Setup20-25%- ITSM Pro functionality and capabilities
  • 1. Process activator features
  • 2. ITSM license requirements
  • 3. Baseline configuration
- Service catalog and service offerings
  • 1. Variable sets and question blocks
  • 2. Workflow editor for catalog items
  • 3. Catalog configuration
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Lease and warranty management
  • 2. Asset lifecycle management
  • 3. CI to asset relationship
Change Management15-20%- Change calendar and planning
  • 1. Implementation plan creation
  • 2. Change calendar configuration
  • 3. Conflict detection
- Change request lifecycle
  • 1. Change models and categories
  • 2. Approval workflows and routing
  • 3. Risk assessment and CAB scheduling
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA configuration in ServiceNow
  • 2. SLA timers and pause conditions
  • 3. SLA reporting and dashboards
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Configuration and customization basics
  • 2. Application Navigator and search capabilities
  • 3. Lists, forms, and UI policies
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI data quality and reconciliation
  • 2. CI classes and relationships
  • 3. Discovery integration
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Real-time reporting capabilities
  • 2. Metric definition and KPI setup
  • 3. Dashboard creation
Problem Management10-15%- Problem workflow and states
  • 1. Problem categorization and prioritization
  • 2. Linking incidents to problems
  • 3. Known error database (KEB)
Incident Management15-20%- Integration with other processes
  • 1. Change management connection
  • 2. Problem management linkage
  • 3. Knowledge base integration
- Incident creation and management
  • 1. Incident states and workflow
  • 2. Assignment rules and escalation
  • 3. SLA configuration and monitoring

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ServiceNow CIS-ITSM Study Guides, CIS-ITSM New Real Exam

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q138-Q143):

NEW QUESTION # 138
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

Answer: B


NEW QUESTION # 139
The change management lifecycle steps, in order, include:

Answer: C


NEW QUESTION # 140
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Answer: B


NEW QUESTION # 141
Which of the following is set as the default value for Category in Incident form?

Answer: A

Explanation:
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.


NEW QUESTION # 142
When using the Email Client, what is the difference between an Email Template and a Quick Message?

Answer: B


NEW QUESTION # 143
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