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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
  • 1. Designing and delivering digital products
    • 2. Operating and improving digital products
      Topic 2: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Customer and stakeholder value
        • 2. Feedback loops and continual improvement
          Topic 3: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
          • 1. The characteristics of high-velocity IT
            • 2. Digital technology and digital organizations
              Topic 4: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Architecture management
                • 2. Business analysis
                  • 3. Service validation and testing
                    • 4. Information security management
                      • 5. Deployment management
                        Topic 5: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                        • 1. Focus on value
                          • 2. Optimize and automate

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q107-Q112):

                            NEW QUESTION # 107
                            A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
                            Which high-velocity IT objective is being addressed?

                            Answer: A

                            Explanation:
                            Co-created value focuses on the service experience, including both customer experience (CX) and user experience (UX). Understanding how users feel at each interaction point helps the organization design services that consumers actively want to use, and value is co-created through those interactions rather than simply delivered by the provider.


                            NEW QUESTION # 108
                            An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
                            What does this situation describe?

                            Answer: D

                            Explanation:
                            This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.


                            NEW QUESTION # 109
                            Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
                            Which is the BEST action for the team's manager to take?

                            Answer: B

                            Explanation:
                            The best action is for the manager to observe the work and ask questions to see what really happens, as this provides direct insight into issues like time pressure and duplication, aligning with Lean practices such as going to the gemba (seeing work at the source).


                            NEW QUESTION # 110
                            Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?

                            Answer: A

                            Explanation:
                            Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.


                            NEW QUESTION # 111
                            An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
                            What is being established?

                            Answer: B

                            Explanation:
                            The definition of done is a shared, explicit set of criteria that work must meet before being regarded as complete. It prevents the accumulation of hidden technical debt and unfinished work, ensures consistent quality expectations across teams, and supports both resilient operations and assured conformance.


                            NEW QUESTION # 112
                            ......

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