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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration and Setup	20%	- Company Settings 1. Organization Settings 2. Fiscal Year Configuration 3. Business Hours and Holidays - User Interface Configuration 1. Lightning Experience Settings 2. App Customization
Topic 2: Workflow and Process Automation	16%	- Automation Tools 1. Business Process Automation 2. Flow Builder 3. Approval Processes
Topic 3: Data and Analytics Management	14%	- Data Management 1. Duplicate Management 2. Import and Export Data 3. Data Quality - Analytics 1. Dashboards 2. Reports
Topic 4: Object Manager and Lightning App Builder	20%	- Page Customization 1. Lightning Record Pages 2. Dynamic Forms - Object Customization 1. Custom Objects 2. Record Types 3. Fields and Relationships
Topic 5: Productivity and Collaboration	7%	- Collaboration Tools 1. Activities 2. Calendar Management 3. Chatter
Topic 6: Sales and Marketing Applications	12%	- Sales Productivity 1. Accounts and Contacts 2. Opportunities 3. Leads - Marketing Features 1. Campaign Management 2. Campaign Influence
Topic 7: Service and Support Applications	11%	- Customer Support 1. Case Management 2. Knowledge 3. Entitlements

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Salesforce Certified Administrator Sample Questions (Q28-Q33):

NEW QUESTION # 28
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?

A. Add a validation rule to ensure the Expiration Date field is populated.
B. Create a formula field to display l year from the warranty purchased.
C. Include the warranty Expiration Date field on the mobile page layout.
D. Use a formula as the default value of the warranty Expiration Date field.

Answer: D

Explanation:
Explanation
To capture the expiration date of warranty based on installation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length. References:
https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5

NEW QUESTION # 29
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

A. Enable Contacts to multiple Accounts.
B. Create a new Contact record for each agency.
C. Usea partner community to track the Contacts.
D. Create a Junction object to track many-to-many relationship.

Answer: A

Explanation:
Explanation
Contacts to multiple accounts is a feature thatallows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.
References:https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5

NEW QUESTION # 30
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?

A. Reset their password and their security token.
B. Use the Data Import Tool to mass import custom object records.
C. Add a permission set that allows them to import data.
D. Append their security token at the end of their password to login.

Answer: A

NEW QUESTION # 31
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers

A. The field is universally required to save a record on that object.
B. The field is added to every page layout on that object.
C. The field is not required to save records via the API on that object.
D. The field is optional when saving records via web-to-lead and web-to-case

Answer: A,C

Explanation:
Explanation
When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_required_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5

NEW QUESTION # 32
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the managerusing a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?

A. Set the default external access to private.
B. Uncheck grant access using Hierarchies.
C. Define a criteria-based sharing rules.
D. Configure an owner-based sharing rules.

Answer: B

Explanation:
Explanation
Grant access using Hierarchies is a setting that can be used to configure the custom object to meet this requirement. Grant access using Hierarchies determines whether access to records of the custom object is granted through the role hierarchy. If this setting is unchecked, managers are unable to see the feedback records from their staff, unless they are given access by other means, such as sharing rules or manual sharing.
References:https://help.salesforce.com/s/articleView?id=sf.security_sharing_owd_custom_objects.htm&type=5

NEW QUESTION # 33
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