1Z0-1064-26 Reliable Study Questions - Oracle Fusion Service 2026 Implementation Professional Realistic Valid Test Experience Free PDF

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Creation and lifecycle management
    • 2. Search and recommendation usage
      Topic 2: Field Service and Dispatch- Field service operations
      • 1. Scheduling and dispatch rules
        • 2. Work order management
          Topic 3: Reporting and Analytics- Service analytics
          • 1. Operational reporting
            • 2. Dashboards and KPIs
              Topic 4: Oracle Fusion Service Overview- Service Configuration Basics
              • 1. Security roles and access control
                • 2. Basic setup and administration
                  - Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      Topic 5: Integrations and Extensions- Integration capabilities
                      • 1. Third-party system integration
                        • 2. REST APIs and integration flows
                          Topic 6: Service Request Management- Customer interaction handling
                          • 1. Communication templates and notifications
                            • 2. Omnichannel support processes
                              - Case and ticket handling
                              • 1. SLAs and escalation management
                                • 2. Creation, routing, and assignment rules

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q16-Q21):

                                  NEW QUESTION # 16
                                  Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                  Answer: A,D,E


                                  NEW QUESTION # 17
                                  Which two are true characteristics about the lifecycle of a service request?

                                  Answer: A,C


                                  NEW QUESTION # 18
                                  You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

                                  Answer: A,B,C,E


                                  NEW QUESTION # 19
                                  Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
                                  Condition Column Severity = High
                                  Calendar = 9AM to 5 PM, Monday - Friday, US EST
                                  Resolution Metric = 2880
                                  Resolution Warning Threshold 120
                                  First Response Metric = 360
                                  First Response Warning Threshold

                                  Answer: B,C


                                  NEW QUESTION # 20
                                  You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
                                  In which way can you enable the service requests to be shareable on Oracle Social Network?

                                  Answer: D


                                  NEW QUESTION # 21
                                  ......

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