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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Four Dimensions of Service Management- Partners and suppliers
- Value streams and processes
- Organizations and people
- Information and technology
Topic 2: Key Concepts of Service Management- Organizations, service providers, service consumers
- Products and services relationship
- Value and value co-creation
Topic 3: ITIL Service Value System (SVS)- Service value chain
- Continual improvement
- Governance
- Guiding principles
- Opportunity, demand, and value
Topic 4: ITIL Practices Overview- Technical management practices (e.g., deployment management, infrastructure and platform management)
- Service management practices (e.g., incident management, service desk, change enablement)
- General management practices (e.g., continual improvement, risk management)

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EXIN ITIL 4 Foundation Sample Questions (Q310-Q315):

NEW QUESTION # 310
Which is an activity of the 'problem management' practice?

Answer: D


NEW QUESTION # 311
Which of the following can be used to access service desks?

Answer: A


NEW QUESTION # 312
Which dimension considers the application of artificial intelligence to service management?

Answer: D


NEW QUESTION # 313
What is a problem that has been analyzed but has not been resolved?

Answer: B


NEW QUESTION # 314
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

Answer: D


NEW QUESTION # 315
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