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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System25%- Purpose and components of the Service Value System
- Continual Improvement
- Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 2: Key Concepts of ITIL 415%- Value streams and processes
- Organizations, people and culture
- Partners and suppliers
- Information and technology
Topic 3: ITIL Guiding Principles15%- Keep it simple and practical
- Focus on value
- Optimize and automate
- Start where you are
- Collaborate and promote visibility
- Think and work holistically
- Progress iteratively with feedback
Topic 4: ITIL Practices25%- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Topic 5: Key Concepts of Service Management20%- Value, outcomes, costs and risks
- Service relationships: service providers, consumers, stakeholders
- Products and services

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EXIN ITIL 4 Foundation Sample Questions (Q367-Q372):

NEW QUESTION # 367
Which does the ITIL service value system discourage?

Answer: A


NEW QUESTION # 368
Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

Answer: B


NEW QUESTION # 369
Which value chain activity is concerned with the availability of service components?

Answer: D


NEW QUESTION # 370
Which is a purpose of the 'service level management' practice?

Answer: C


NEW QUESTION # 371
Which statement about outcomes is CORRECT?

Answer: A


NEW QUESTION # 372
......

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