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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 36% | - Understand deployment tools and practices - Determine security and data access considerations - Define future state architecture - Map Energy and Utilities Cloud components to architecture - Design future state business processes - Validate data model fitment |
| Topic 2: Implementation | 38% | - Initial platform setup and license configuration - Data migration and third-party integration - Enable contract management and post-sales processes - Configure products, pricing and order capture - Configure access and permissions |
| Topic 3: Discovery | 13% | - Identify gaps compared to standard product capabilities - Document and articulate business needs, value proposition and vision - Align and validate requirements with stakeholders - Analyze current state processes and architecture |
| Topic 4: Test and Deploy | 13% | - Manage UAT and release milestones - Validate processes and perform testing - Deploy across environments - Create deployment plan |
>> Energy-and-Utilities-Cloud技術内容 <<
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質問 # 36
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
正解：C、D
質問 # 37
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
正解：A
解説：
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. References = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs
/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
質問 # 38
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What ' s the recommended first step to ensure a proper migration process?
正解：A
解説：
Before embarking on a data migration project to Salesforce Energy and Utilities Cloud, it is crucial to assess the data within the legacy systems. This step involves analyzing the existing data to determine its relevance, accuracy, and completeness, deciding which data sets are essential for migration, and identifying any data that may be outdated or irrelevant and can thus be omitted from the migration process. This assessment ensures a focused and efficient migration process, reducing the risk of data clutter and ensuring that only valuable data is transferred to the new system. References = Salesforce provides comprehensive guidelines on best practices for data migration, including the importance of data assessment as the initial step in the migration process.
These practices are documented in Salesforce ' s data migration resources: https://developer.salesforce.com
/docs/atlas.en-us.dat.meta/dat/data_import_what_you_need_to_know.htm
質問 # 39
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What ' s the preferred method to configure the application security to meet the requirement?
正解：A
解説：
For the Customer Acquisition Management application to support unauthenticated self-serve portal users, the correct configuration of permission sets is crucial. The EnergyRuntimeB2CSales sample permission set designed for Guest User profiles enables unauthenticated users to interact with necessary parts of the application without compromising security or functionality. Additionally, the EnergyRuntimeB2CSalesCustomerCommunityUser permission set provides authenticated community users with appropriate access rights, ensuring a seamless user experience across both authenticated and unauthenticated scenarios.
References = The setup and configuration of these permission sets are discussed in the Salesforce Energy and Utilities Cloud security and user management documentation, ensuring applications like Customer Acquisition Management are accessible yet secure.
質問 # 40
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
正解：D
質問 # 41
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成功することが大変難しいと思っていますか。IT認定試験に合格するのは難しいと思いますか。今SalesforceのEnergy-and-Utilities-Cloud認定試験のためにため息をつくのでしょうか。実際にはそれは全く不要です。IT認定試験はあなたの思い通りに神秘的なものではありません。我々は適当なツールを使用して成功することができます。適切なツールを選択する限り、成功することは正に朝飯前のことです。どんなツールが最高なのかを知りたいですか。いま教えてあげます。PassTestのEnergy-and-Utilities-Cloud問題集が最高のツールです。この問題集には試験の優秀な過去問が集められ、しかも最新のシラバスに従って出題される可能性がある新しい問題も追加しました。これはあなたが一回で試験に合格することを保証できる問題集です。
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