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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Billing
B. Agent Desktop
C. Guided selling
D. Omnichannel experience

Answer: B,D

NEW QUESTION # 25
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM
B. SAP Customer Data Cloud
C. SAP Successfactors
D. SAP Analytics Cloud

Answer: A,B,D

NEW QUESTION # 26
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Management of opportunities
C. Support end-to-end e-commerce processes
D. Delivery of an e-commerce platform
E. Checkout and payment modules

Answer: C,D,E

NEW QUESTION # 27
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Smart Analytics
C. Processing Leads and Opportunities
D. Web Page Creation and Generation
E. Automation Programs

Answer: A,B,E

NEW QUESTION # 28
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. SAP Integration Suite is available to integrate applications.
D. SAP Build can be used to create custom apps.
E. Business process analysis is available out-of-the-box.

Answer: A,C,D

NEW QUESTION # 29
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