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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Progress iteratively with feedback
- Think and work holistically
- Keep it simple and practical
- Collaborate and promote visibility
- Optimize and automate
- Start where you are
- Focus on value
Topic 2: Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
Topic 3: Key Concepts of Service Management15%- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
- Service management as a practice
Topic 4: Technology and Information Management10%- Information management principles
- Role of technology in service management
Topic 5: ITIL Service Value System20%- Purpose and components
- Service value chain
  • 1. Improve
    • 2. Design and transition
      • 3. Engage
        • 4. Deliver and support
          • 5. Plan
            • 6. Obtain/build
              - Governance
              - Continual improvement
              Topic 6: ITIL Practices30%- General management practices
              • 1. Relationship management
                • 2. Supplier management
                  • 3. Information security management
                    • 4. Continual improvement
                      - Technical management practices
                      • 1. Deployment management
                        • 2. Software development and management
                          • 3. Infrastructure and platform management
                            - Service management practices
                            • 1. Incident management
                              • 2. Problem management
                                • 3. Change enablement
                                  • 4. Business continuity management
                                    • 5. Service level management
                                      • 6. Availability management
                                        • 7. Service request management
                                          • 8. Capacity and performance management

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                                            EXIN ITIL 4 Foundation Sample Questions (Q143-Q148):

                                            NEW QUESTION # 143
                                            Which practice needs the right culture to be embedded across the entire organization?

                                            Answer: C


                                            NEW QUESTION # 144
                                            Which statement about outcomes is CORRECT?

                                            Answer: B


                                            NEW QUESTION # 145
                                            What is the purpose of the 'incident management' practice?

                                            Answer: B


                                            NEW QUESTION # 146
                                            Which is a responsibility of a customer within the service level management process?

                                            Answer: B


                                            NEW QUESTION # 147
                                            Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

                                            Answer: C


                                            NEW QUESTION # 148
                                            ......

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