1Z0-1064-26 Exam with Accurate Oracle Fusion Service 2026 Implementation Professional PDF Questions

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q62-Q67):

NEW QUESTION # 62
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Tables
B. URLs
C. Text
D. Other SmartText entries
E. Images
F. Variables

Answer: A,C,D,F

NEW QUESTION # 63
Which two statements are true regarding the Audit History tab of a Service Request?

A. It is available only to authorized administrators.
B. It allows users to save searches for later reuse.
C. It is searchable by date range, username, event type, event severity, and event duration.
D. It is exportable to Excel.
E. It is enabled by default.

Answer: B,E

NEW QUESTION # 64
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
C. In includes a preview option for all standard and custom object pages.
D. It allows edits to dashboard pages.

Answer: A

NEW QUESTION # 65
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, confirm Record Set = Assigned to Me.
B. In Advanced Search, save and select the "Set as Default" box.
C. Click the Show Advanced Search icon.
D. In Advanced Search, select Action > Update.
E. In Advanced Search, Add Channel Type = Web.
F. Change the section identified with Status = New

Answer: A,B,C,E,F

NEW QUESTION # 66
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Status Values
B. Manage Service Request Products
C. Manage Service Request Severities
D. Manage Service Request Categories
E. Manage Service Request Resolutions
F. Manage Service Request Queue

Answer: A,B,D,F

NEW QUESTION # 67
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