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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 2: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Topic 3: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 4: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 5: Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Topic 6: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Business objects
B. Languages
C. UI components
D. Object workflows
E. Object triggers
F. Templates
G. Themes
H. Pages

Answer: A,D,E,F,G,H

NEW QUESTION # 34
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to create all of your own components for the display of Engagement Cloud objects
B. not be able to preview your application before you publish it
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. have to contact Oracle Support for the permission to deploy your custom DCS application

Answer: A

NEW QUESTION # 35
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Answer: B,D

NEW QUESTION # 36
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Answer: D

NEW QUESTION # 37
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. Modify the default values in the Capacity fields for the channels.

Answer: B,D

NEW QUESTION # 38
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