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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Advanced Segmentation
C. Web Page Creation and Generation
D. Processing Leads and Opportunities
E. Automation Programs

Answer: A,B,E

NEW QUESTION # 29
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: A

NEW QUESTION # 30
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Quote to Order
B. Source to Pay
C. Hire to Retire
D. Lead to Opportunity
E. Opportunity to Quote

Answer: A,D,E

NEW QUESTION # 31
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By connecting and delivering data from the value chain and process flow
C. By focusing on back-end service operations
D. By executing marketing campaigns for product service

Answer: B

NEW QUESTION # 32
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Business Al
C. SAP Customer Data Cloud
D. SAP Workzone

Answer: A

NEW QUESTION # 33
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