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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 2: Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications
Topic 3: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 4: Service Request Management	25%	- Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing - SR creation, lifecycle and processing
Topic 5: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Topic 6: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q42-Q47):

NEW QUESTION # 42
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B. Only one version of a DCS application can be active in production at any time.
C. DCS application can be embedded in other sites.
D. Many DCS applications can be active in production at the same time.

Answer: A,B,C

NEW QUESTION # 43
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" privilege from all the roles for users who have this access.
D. Remove the "delete activities" button from all pages used by the users who have this access.

Answer: B

NEW QUESTION # 44
Which four actions does the REST API for Service Requests (SRs) allow?

A. Create SR
B. Delete SR by SR title
C. Delete SR by SR number
D. Update SR assignee
E. Update SR milestone

Answer: A,C,D,E

NEW QUESTION # 45
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Choose all optional result columns.
C. Do not choose any optional criteria columns.
D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,C,D

NEW QUESTION # 46
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B. It does not require matching passwords between Engagement Cloud and DCS.
C. It enables anonymous users to search the DCS knowledge base.
D. It is configured exclusively via the Engagement Cloud Security Console.

Answer: C,D

NEW QUESTION # 47
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