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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 2: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 3: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 4: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 5: Service Request Management	25%	- SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans
Topic 6: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR title
B. Update SR milestone
C. Create SR
D. Delete SR by SR number
E. Update SR assignee

Answer: B,C,D,E

NEW QUESTION # 68
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. Modify the default values in the Capacity fields for the channels.

Answer: B,D

NEW QUESTION # 69
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per sender
B. a configured job to process inbound emails
C. an inbound message filter per time schedule
D. a configured profile option to schedule the retrieval of emails

Answer: C

NEW QUESTION # 70
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. VBCS is a visual development tool for creating applications in DCS.
B. DCS is a visual development tool for creating applications in VBCS.
C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Answer: A,D

NEW QUESTION # 71
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories facilitate the assignment of an agent to the service request.
B. Categories determine the steps an agent must follow to close the service request.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. The hierarchical structure of the categories helps to improve the service request classification.

Answer: A,D,E

NEW QUESTION # 72
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