Quiz Salesforce - Unparalleled Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam Exam Introduction

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management
OmniStudio (Vlocity) Capabilities- FlexCards and UI Composition
- DataRaptors and Integration Procedures
- OmniScripts and Guided Experiences
Integration and Extensibility- Salesforce APIs and Integration Patterns
- External System Data Synchronization
Communications Cloud Fundamentals- Industry Cloud Overview and Use Cases
- Communications Industry Data Model
Order Management and CPQ- Order Capture and Fulfillment Flows
- Product Catalog and Pricing Configuration

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Answer: A


NEW QUESTION # 75
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

Answer: B

Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.


NEW QUESTION # 76
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

Answer: A,D,E


NEW QUESTION # 77
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

Answer: A

Explanation:
To address the feedback from UC ' s sales agents regarding the complexity of handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.


NEW QUESTION # 78
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Answer: A


NEW QUESTION # 79
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