Quiz Salesforce - Unparalleled Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam Exam Introduction
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| Section | Objectives |
|---|
| Industry Process Automation | - Service and Provisioning Workflows - Customer Lifecycle Management
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| OmniStudio (Vlocity) Capabilities | - FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
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| Integration and Extensibility | - Salesforce APIs and Integration Patterns - External System Data Synchronization
|
| Communications Cloud Fundamentals | - Industry Cloud Overview and Use Cases - Communications Industry Data Model
|
| Order Management and CPQ | - Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration
|
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):
NEW QUESTION # 74
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?
- A. Create salesforce report on EPC project object to track the product time to market.
- B. Leverage the EPC functionality to track the product related configuration.
- C. Create a Product Time to market app from template in CRM analytics to track the product time to market
- D. Create a salesforce Report on the Product object to track the product time to market
Answer: A
NEW QUESTION # 75
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
- B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- D. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
Answer: B
Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.
NEW QUESTION # 76
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
Answer: A,D,E
NEW QUESTION # 77
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- C. Leverage the CPQ cart for all cases minimize the implementation effort
- D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
Answer: A
Explanation:
To address the feedback from UC ' s sales agents regarding the complexity of handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.
NEW QUESTION # 78
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- C. UX experience is the most important. Fully design and validate the UX before designing the integration step
- D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
Answer: A
NEW QUESTION # 79
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