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| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 2: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Topic 3: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Topic 4: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 5: Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
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NEW QUESTION # 88
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
Answer: A,C,D
Explanation:
Slack recommends Admins:
"Approve and install key apps to ensure security, streamline workflows (such as for incident management), and organize channels to make information discoverable." Allowing all members to approve apps (Option A) is discouraged because it can pose a security risk.
(Reference: Slack Administration Study Guide - Setting Teams Up for Success with Slack Integrations)
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NEW QUESTION # 89
A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?
Answer: C
Explanation:
Slack's policy specifies:
"When a user creates a channel, they are automatically assigned the Channel Manager role for that channel and can manage actions such as archiving when the project is complete." There is no need to promote the user to Workspace Admin (A). Slack does not automatically archive channels based on inactivity (B) unless using external tools. Slack doesn't have a native automatic expiration feature for channel deletion (D).
(Reference: Slack Administration Study Guide - Channel Manager Roles and Responsibilities)
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NEW QUESTION # 90
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?
Answer: B
Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 91
You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.
After reviewing existing channels, you determine that there are three types of channels most often created: * Slack Connect channels for collaborating with partners.
* Channels for groups within a line of business.
* Channels to support collaboration on specific engagements.
What are the three best prefixes to add to your default list?
(Select the THREE best answers.)
Answer: A,D,F
Explanation:
Slack best practices for channel naming recommend:
"#team- for department or functional groups, #proj- for project-based collaboration, and #ext- for Slack Connect (external) channels."
#announce (B) is more suitable for announcement-type channels, not team/project work. #help (C) is generally for support channels. #slack (E) is not a standard naming prefix.
(Reference: Slack Administration Study Guide - Channel Naming Conventions Best Practices)
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NEW QUESTION # 92
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?
Answer: C
Explanation:
Slack ensures that all customer data:
"Is encrypted at rest and in transit, using industry-standard encryption protocols." Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers' own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.
(Reference: Slack Administration Study Guide - Security and Compliance Overview)
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NEW QUESTION # 93
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