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| Section | Objectives |
|---|---|
| Contribute to Value with Digital Products | - Fast development - Co-created value - Valuable investments - Assured conformance - Resilient operations |
| High-Velocity IT Techniques and Practices | - Testing and validation - Security and risk management - Cloud computing - Architecture and design - Automation |
| Guiding Principles for High-Velocity IT | - Lean practices - DevOps culture - Application of ITIL guiding principles - Continuous improvement - Agile methods |
| Digital Product Lifecycle | - Digital product lifecycle - Value streams - ITIL operating model - Service value creation |
| Understand High-Velocity IT Concepts | - Digital transformation - IT transformation - Digital organization - Digital technology - High-velocity IT - Digital products |
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NEW QUESTION # 81
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?
Answer: B
Explanation:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.
NEW QUESTION # 82
In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
Answer: D
Explanation:
In high-velocity IT, using automated tools directly supports the need to deliver digital products quickly and reliably, aligning with the four dimensions of service management (organizations/people, information/technology, partners/suppliers, and value streams/processes).
NEW QUESTION # 83
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
Answer: C
Explanation:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.
NEW QUESTION # 84
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
Answer: D
Explanation:
In the Cynefin framework, unpredictable customer expectations, unclear requirements, and conflicting approaches indicate a complex domain. In this context, the most effective way to progress is to run safe-to-fail experiments, allowing the organization to probe the situation, learn from outcomes, and gradually discover what works through feedback rather than relying on predefined solutions or expert prediction.
NEW QUESTION # 85
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?
Answer: C
Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.
NEW QUESTION # 86
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