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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Acumen | 35% | - Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models - Available To Renew, contract value and renewal types - Evaluate customer products and business alignment |
| Topic 2: Cisco Tools and Processes | 15% | - Contract management and entitlement verification - CCW, renewal tools and automation - Renewal workflows and escalation procedures - Smart Accounts and licensing frameworks |
| Topic 3: Leadership and Renewals Process | 30% | - Quote development, exceptions and order processing - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification - End-to-end renewals motion and account team collaboration |
| Topic 4: Customer Success Foundation | 20% | - Health Index and success metrics - Success Plan components and RM responsibilities - Recurring revenue financial terms - RM role, tasks and RACI framework |
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NEW QUESTION # 113
At T-90, an RM discovers that a generated renewal quote includes incorrect SKUs that do not match the customer ' s current IB. What should the RM do?
Answer: C
Explanation:
The RM should correct the existing renewal quote directly in CCW-R so that its SKU composition accurately reflects the customer's validated Installed Base (IB). This is precisely the type of quote-integrity activity tested under the current Cisco Renewals Manager v2.0 blueprint. Cisco requires RMs to interpret IB data to identify coverage issues and to validate quote components-including SKUs, terms, and dependencies-in CCW-R to prevent booking holds. (Cisco Learning Content) Cisco's official CCW-R Creating and Managing Renewal Quotes guide confirms that the Items tab is where users resolve quote errors and make quote-level changes, including adding or removing lines, changing service levels, aligning dates, and modifying contract information. It further states that quotes with a Valid or Invalid status can be edited directly. (Cisco) Option B is unnecessary. Cisco provides the Clone function for copying a quote; it is not the prescribed mechanism for correcting an editable quote. Cloning would also reproduce the existing transaction data and still require correction. Option C is incorrect because Cisco prevents submission when blocking quote errors remain unresolved. Option D confuses Smart Account administration with commercial SKU configuration; the Smart Account Administrator does not correct CCW-R quote line-item selection.
Therefore, the RM should reconcile the quote with the IB and edit the existing CCW-R quote, making A the correct answer.
NEW QUESTION # 114
Which task is the responsibility of the Renewals Manager?
Answer: B
NEW QUESTION # 115
What is the RM ' s primary operational responsibility to ensure the contract is renewal-ready from day one at the Land stage?
Answer: A
Explanation:
At the Land stage, the Renewals Manager (RM) must establish the operational foundation that will allow the contract to be managed, tracked, and ultimately renewed without preventable commercial or entitlement issues. Therefore, validating the contract architecture and confirming Smart Account data integrity is the correct responsibility.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly positions the RM as the "Renewal Lead" across the LAER lifecycle and emphasizes stakeholder alignment to ensure renewal readiness and clarity of ownership. It also requires RMs to understand commercial handshakes, validate Install Base information, and remediate data misalignments so that entitlement and renewal information remain accurate.
This work begins at Land rather than being deferred until the renewal window. Correct contract structure, customer/account association, entitlement ownership, and Smart Account information create reliable downstream renewal data. Cisco Software Central likewise identifies Smart Accounts as the mechanism for managing licenses, subscriptions, accounts, and lifecycle-related assets. (Cisco Software Central) Option B is principally a sales/solution-discovery activity. Option C belongs primarily to onboarding and adoption execution, while D is characteristic of Customer Success value-planning activities. The RM's distinctive operational contribution at Land is therefore establishing contractual and data integrity for future renewal execution.
NEW QUESTION # 116
Which action should a Renewals Manager take first?
Answer: D
NEW QUESTION # 117
A customer is eight months into a single-year contract with low feature adoption. The contract expires in four months. How should the RM use the T+ approach and the T-minus timeline together to manage this situation?
Answer: B
Explanation:
The correct approach is to use T+ proactively to address the customer's adoption and value-realization gap, while simultaneously using the T-minus operational checkpoints to manage the upcoming renewal transaction.
Cisco's current Renewals Manager v2.0 blueprint explicitly distinguishes these two concepts. Objective 1.3 requires the RM to evaluate the impact of the T+ proactive renewal approach to protect recurring revenue, while objective 3.2 requires prioritizing renewal activities using the T-120, T-90, T-60, and T-30 operational checkpoints. (Cisco Learning Content) In this scenario, the customer is eight months into a 12-month contract and therefore approximately T-120 from expiration. Low feature adoption is an immediate lifecycle risk. The RM should not wait until the commercial renewal discussion to address it. T+ promotes continuous attention to customer value, adoption, and renewal readiness throughout the lifecycle, which means working with the CSM and relevant technical stakeholders now to improve usage and remove adoption barriers. Cisco's CSM framework likewise emphasizes identifying adoption barriers and interpreting usage data throughout the customer lifecycle.
(Cisco)
At the same time, the RM should begin the formal T-120 renewal workflow, including IB validation, risk assessment, stakeholder alignment, and quote readiness.
Options A and B incorrectly separate or reverse the functions of the two models. Option C incorrectly treats T+ as a replacement for the renewal countdown.
Therefore, D is correct.
NEW QUESTION # 118
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P.S. Free 2026 Cisco 700-805 dumps are available on Google Drive shared by ActualVCE: https://drive.google.com/open?id=1VrWkxYOrNialqF7GguomVSON57i0QcOY