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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator |
| Exam Number: | CSA |
| Exam Price: | USD $300 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 60 |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Passing Score: | 70% |
| Available Languages: | English, Japanese |
| Certificate Validity Period: | Delta exam required for certification maintenance |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
Computers are changing our life day by day. We can do many things on computers. Technology changes the world. If you have dream to be a different people, obtaining a ServiceNow certification will be the first step. CSA learning materials will be useful for you. As you can see the Forbes World's Billionaires List shows people starting bare-handed are mostly engaging in IT field. CSA Learning Materials may be the first step to help you a different road to success.
ServiceNow CSA Exam covers a wide range of topics, including system administration fundamentals, user interface and navigation, data management, security, reporting and analytics, integrations, and workflow automation. CSA exam is designed to test the candidate's ability to configure, administer, and maintain the ServiceNow platform. CSA exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.
The Average Salary of a ServiceNow Certified System Administrator professional in
NEW QUESTION # 287
What is a key difference between Reporting and Performance Analytics?
Answer: D
Explanation:
Thekey differencebetweenReportingandPerformance Analytics (PA)is how they handle data over time.
Showsreal-time datafrom tables.
Runs queries on dataat the momentthe report is generated.
Cannot analyze historical trendsunless data is manually stored.
Used forstatic reports, lists, charts, or dashboards.
Capturessnapshotsof data at scheduled intervals (e.g., daily, weekly).
Tracks trends and KPIs (Key Performance Indicators)over time.
Helps organizationsforecast and analyze historical patterns.
Used forbusiness intelligence and proactive decision-making.
ReportingPerformance Analytics (PA)
Incorrect Answer Choices Explanation:B. Performance Analytics can show trends; Reports cannot.
Reporting can show trends usingaggregated data(e.g., grouped by date), butPA is specifically designedfor tracking trends over time.
C: Reports can be run on a scheduled basis; Performance Analytics cannot.
BothReports and PA can be scheduledto run at regular intervals.
D: Performance Analytics data can be published to Dashboards; Reports cannot.
Reportscanbe published todashboards, just like Performance Analytics.
E: Performance Analytics shows KPIs; Reporting does not.
Reports candisplay KPIsusing calculated metrics and aggregations, butPA is optimizedfor KPI tracking over time.
Performance Analytics vs. Reporting
ServiceNow Reporting Overview
Official CSA Documentation Reference:
NEW QUESTION # 288
Which type of scripts run in the browser?
Answer: B
Explanation:
Scripts that run in thebrowser (client-side)help controlUI behavior, form validation, and field interactionsin real-time without needing a server request.
Types of Client-Side Scripts in ServiceNow:Client Scripts
Run directly in the user's browser.
Used for form validation, auto-populating fields, or UI interactions.
Example:
javascript
CopyEdit
functiononLoad() {
g_form.setValue('priority','2');
}
UI Policies
Controlfield visibility, mandatory status, and read-only statedynamically.
Example: Ifcategory = Hardware, makeSerial Number field mandatory.
B: Access Control Scripts #Incorrect
Access Control Lists (ACLs)runserver-side, not in the browser.
C: Script Includes #Incorrect
Script Includesrunserver-sideand are used for reusable functions and API logic.
D: Business Rules #Incorrect
Business Rulesalso run on theserver, not in the browser.
Why Other Options Are Incorrect?
Client Scripts Overview
UI Policies in ServiceNow
Official ServiceNow Documentation Reference:
NEW QUESTION # 289
What refers to an application or system that accesses a remote service or another computer system, known as a
server?
Answer: B
NEW QUESTION # 290
On what part of the ServiceNow instance, would you find the option to Impersonate User?
Answer: D
Explanation:
In ServiceNow, an Update Set is a mechanism used to package and transfer customizations from one instance to another. The Default Update Set is automatically created for every instance and captures all unassigned configuration changes. However, it is considered a best practice not to use the Default Update Set for moving customizations between instances.
Reasons Why You Should Not Use the Default Update Set for Moving Between Instances:
Lack of Organization & Traceability
The Default Update Set collects all modifications automatically, making it difficult to track specific changes related to a particular project or feature.
If multiple administrators or developers work in an instance, their changes will all be mixed together in the Default Update Set, leading to confusion and conflicts.
Risk of Losing Changes
Default Update Sets are not automatically complete. Since users can forget to mark their customizations explicitly for an update set, some changes might not get captured.
If a system admin forgets to move a customization into a named update set, those changes may not be included in the migration process.
Cannot Be Moved Between Instances
The Default Update Set cannot be retrieved or moved between instances because it is system-managed. This makes it impossible to use it for transferring customizations effectively.
Named Update Sets, on the other hand, allow developers to package only the required changes for controlled migration.
Best Practice: Use Named Update Sets
It is highly recommended to create a named Update Set (e.g., "Incident_Enhancements_Q1_2025") for each set of related changes.
This provides a structured way to track, test, and promote configurations from development → test → production environments in a controlled manner.
Incorrect Answer Choices Analysis:
A . Merge Default Update Sets before moving between instances
❌ Incorrect - The Default Update Set cannot be moved between instances, so merging it would not serve any purpose.
B . Submit Default Update Set to Application Repository
❌ Incorrect - The Application Repository is used for Scoped Applications, not for update sets. The Default Update Set is system-managed and should not be used for structured deployments.
D . Keep Default Update Set to a maximum of 20 records, for troubleshooting purposes
❌ Incorrect - While keeping the Default Update Set small might be useful for tracking small changes, there is no such best practice limit of "20 records." It is still not recommended for migrations.
Official ServiceNow Documentation Reference:
ServiceNow Product Documentation - Update Sets Best Practices
📖 Update Set Best Practices
ServiceNow Community Best Practices - Managing Update Sets
📖 Managing Update Sets
Conclusion:
The correct answer is C. You should not use the Default Update Set for moving between instances. The best practice is to always create named Update Sets to ensure controlled, traceable, and reliable migrations of customizations between ServiceNow instances.
NEW QUESTION # 291
Which feature can be used to categorize a set of records from a list and make them visible to other users?
Answer: D
Explanation:
In ServiceNow, Tags allow users to categorize and group records in a list. Tagged records are visible to others if set to public or shared with specific users or groups.
Correct Answer
A . Tags ✅
Tags help users organize and quickly locate records.
Tags can be private (Me) or shared (Everyone, Groups, or Specific Users).
Example:
A support team might tag critical incidents with "Urgent" for easy tracking.
Incorrect Answer Choices
B . History ❌
The History module shows recently accessed records but does not categorize or share records.
C . Favorites ❌
Favorites allow users to bookmark specific records or lists for quick access, but they are private and not shared with others.
D . Activity Formatter ❌
The Activity Formatter tracks changes and updates in a record (e.g., who modified the record, comments added), but it does not categorize or share records.
Reference:
ServiceNow Documentation: Using Tags in Lists
ServiceNow User Guide: Managing and Sharing Tags
NEW QUESTION # 292
......
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