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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | Apple-Device-Support |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple-choice multiple-select, Multiple-choice single-select |
| Exam Price: | $149 USD |
| Passing Score: | 75% |
| Real Exam Qty: | Approx. 80 |
| Related Certifications: | Apple Certified IT Professional |
| Available Languages: | French, Japanese, English, Spanish, German |
| Exam Duration: | 120 minutes |
| Recommended Training: | Apple Device Support Training Course |
| Exam Registration: | Pearson VUE Registration Apple Certification Registration System |
| Sample Questions: | Apple Apple-Device-Support Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
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NEW QUESTION # 153
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?
Answer: B
Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.: If you forgot your iPhone passcode ; Apple Device Support Exam Prep Guide , page 8.
NEW QUESTION # 154
Use this image to answer the question.
Why is the screen sharing service disabled with the message "This service is currently unavailable"?
Answer: A
Explanation:
According to the image you sent, the screen sharing service is disabled because the remote management service is turned on. You can't have both screen sharing and remote management on at the same time. Remote management allows you to perform more advanced tasks on another Mac, such as installing and configuring apps, helping remote users, and creating detailed reports. Screen sharing allows you to view and control another Mac's screen. To enable screen sharing, you need to turn off remote management first. You can do this by going to System Settings > General > Sharing and deselecting Remote Management. Then you can check the box next to Screen Sharing to turn it on. Alternatively, you can use Apple Remote Desktop, a commercial app that combines the features of screen sharing and remote management, and works with both Intel-based and Apple silicon Macs. References: Turn Mac screen sharing on oroff - Apple Support, Mac screen sharing won't work? Disable it! Then turn it back on, Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support
NEW QUESTION # 155
Select Four.
Which iPads is the Apple Pencil 1st gen compatible with?
Answer: B,C,D,E
Explanation:
The Apple Pencil (1st gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (1st gen) has a Lightning connector that you can use to pair and charge it with your iPad. It also supports pressure and tilt sensitivity, palm rejection, and low latency. The Apple Pencil (1st gen) is compatible with any iPad that has a Lightning port and supports Apple Pencil. According to the Apple Device Support Reference Materials1, these iPad models are:
* iPad Air (3rd gen)
* iPad (6th, 7th, 8th, and 9th gen)
* iPad Pro 12.9-inch (1st and 2nd gen)
* iPad Pro 10.5-inch
* iPad Pro 9.7-inch
* iPad mini (5th gen)
Therefore, the correct answer is A, C, D, and E.
References:
* Apple Pencil compatibility - Apple Support.
NEW QUESTION # 156
Select Three.
In MacOS on APFS volumes, when are FileVault encryption keys generated?
Answer: A,C,D
Explanation:
FileVault is a feature that encrypts the entire APFS volume on a Mac using the AES-XTS data encryption algorithm. FileVault encryption keys are generated at different times depending on the scenario. According to the Apple Support documents 1 2 , FileVault encryption keys are generated in the following situations:
* During the first login by a user on the Mac: This happens when FileVault is turned on during the initial Setup Assistant process. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.
* When a user turns on FileVault: This happens when FileVault is turned on later from the System Settings. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted. An anti- replay mechanism prevents the old key (based on hardware UID only) from being used to decrypt the volume.
* During user creation: This happens when a new user is added to the Mac after FileVault is turned on.
The new user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The new user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.
The other options are not correct because FileVault encryption keys are not generated in those situations.
When a user is deleted, their FileVault encryption key is removed from the Mac, but the volume encryption key remains the same. Setting the first user's password does not generate FileVault encryption keys unless FileVault is turned on during the Setup Assistant process or later from the System Settings. References
Intro to FileVault - Apple Support , Volume encryption with FileVault in macOS - Apple Support
NEW QUESTION # 157
What should you do before you use safe mode?
Answer: A
Explanation:
Before Safe Mode (Shift at startup),disconnect peripheralsto isolate software issues from hardware interference.
* Option A: Diagnostics is separate.
* Option B: Network isn't required to disconnect.
* Option C: Disk Utility isn't a prerequisite.
* Option D: Correct-standard prep.References: Apple Support - "Use Safe Mode" (support.apple.com
/HT201262).
NEW QUESTION # 158
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