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Salesforce Salesforce-Slack-Administrator Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Slack Administrator Exam
Exam Number:	Salesforce-Slack-Administrator (Slack-Admn-201)
Certificate Validity Period:	1 year
Related Certifications:	Salesforce Certified Platform Administrator Salesforce Certified Administrator
Exam Format:	Multiple-choice, Multiple-select
Available Languages:	English
Exam Price:	$200 USD
Passing Score:	65%
Real Exam Qty:	60
Exam Duration:	90 minutes
Recommended Training:	Trailhead: Prepare for Your Slack Administrator Exam Slack Certified Admin Training
Exam Registration:	Salesforce Certification Registration Pearson VUE Scheduling
Sample Questions:	Salesforce Salesforce-Slack-Administrator Sample Questions
Exam Way:	Online proctored or onsite at Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; recommended experience managing Slack environments
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-slack-administrator---Slack-Admn-201-PV

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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 3	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

Salesforce Certified Slack Administrator Sample Questions (Q200-Q205):

NEW QUESTION # 200
You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.
What is the best way to do this?
(Select the best answer.)

A. Use the Discovery API to export messages and files from the channel that were sent by your company. Then ask the partners in the Slack Connect channel to do the same
B. Use the Discovery API to export all messages and files from the channel.
C. Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.
D. Use the Audit Logs API to monitor and report on all messages and files from the channel.

Answer: B

NEW QUESTION # 201
You're a Workspace Owner at Acme Inc. You notice that the #help-benefits channel receives a large number of off-topic requests related to payroll. This creates noise and confusion in the channel.
In which two ways can you help address this issue?
Choose 2 answers

A. Work with the benefits team to set a dear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
B. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
C. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
D. Use the share feature in Slack to notify the payroll team of each request that has been posted in the #help-benefits channel via direct message (DM).
E. Encourage channel owner(s) from the benefits team to add members of the payroll team to help benefits to respond to each payroll request.

Answer: A,C

NEW QUESTION # 202
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting new for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message? (Select the best answer)

A. Send your newsletter in all of your department-specific channels to maximize visibility.
B. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
C. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
D. Send your newsletter to your organizations #general channel, and use the @channel notification

Answer: D

NEW QUESTION # 203
You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)

A. Meet with your compliance and legal teams to set policies for Slack at your company.
B. Implement eDiscovery within Slack to ensure that all communications are archived.
C. Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.
D. Promote a member of your compliance team to Org Owner.

Answer: A

Explanation:
Slack compliance best practices state:
"Before configuring Slack for compliance, companies should meet with legal and compliance teams to set internal communication, retention, and monitoring policies tailored to regulatory requirements." Implementing eDiscovery (D) is important later, but setting policies first ensures the correct technology choices. B and C may not align with regulatory needs without first setting clear policies.
(Reference: Slack Administration Study Guide - Compliance and Legal Alignment)
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NEW QUESTION # 204
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
B. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
C. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
D. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.

Answer: A,D

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 205
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