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NEW QUESTION # 139
A company asks you to help with the Power Platform security solution for the sales team that would significantly simplify the addition of the new users. The company wants to provide access to sales tables and records when a new salesperson joins the company.
Please select the first step that you would advise the company to take to accomplish this requirement.
Answer: A
NEW QUESTION # 140
You need to ensure that the solution meets the data security and compliance requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-entity-lookup
Topic 2, Relecloud
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
The company uses Microsoft Office 365.
The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
The company uses vendors to service aircraft.
Environment
Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
Minimize the use of third-party products and custom development.
Reduce customer support call volumes by having the system automatically resolve common issues.
The security rule for agents must contain the privileges in the default Customer Service Representative security role.
Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
Application use layout should be role specific.
Agents
You must standardize the format used by agents to enter customer phone numbers.
Agents need a solution to replace paper reservation checklists.
Agents need dashboards to show a current count of all reservations on the entity.
Agents need a way to track reservation issues.
Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
IT staff needs a system that is easy to navigate to active cases.
IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
Management requires paginated reports for stakeholders.
Management wants to provide frequent flyers with better service when the flyers call.
Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
NEW QUESTION # 141
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications.
What should you recommend?
Answer: D
Explanation:
Explanation
User and team management is the area of Microsoft Dataverse where you can create and maintain user accounts and profiles.
A user is any person who works for a business unit who uses Dataverse. Each user has a user account.
A team is a group of users. Teams let users across an organization collaborate and share information.
Note: Why use Dataverse?
Easy to secure - Data is securely stored so that users can see it only if you grant them access. Role-based security allows you to control access to tables for different users within your organization.
Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build apps that use your Dynamics 365 data and extend your apps with Power Apps.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entities
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-intro
NEW QUESTION # 142
Drag and Drop Question
A company has a call center that manages customer-related issues.
The company has the following customer experience improvement requirements:
- Simulate a human conversation with a customer by providing a chat
interface.
- Ensure the initial conversation is passed to a live agent upon
escalation.
You need to recommend a solution for each requirement.
Which solutions should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 143
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Schedule board
Note: The Dynamics 365 Field Service schedule board provides an overview of resource availability and bookings you can make.
When you're looking at the schedule board for the current day, you'll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.
Box 2: Azure IoT Central connector
Azure IoT Central makes it easy to connect, monitor, and manage your IoT devices at scale. With the IoT Central V3 connector, you can trigger workflows when a rule has fired, and take actions by executing commands, updating properties, getting telemetry from devices, and more. Use this connector with your Azure IoT Central V3 application.
This connector is available in the following products and regions:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub
Topic 4, VanArsde1, Ltd
Background
VanArsde1, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsde1, Ltd. requires a consolidated system that the company can use to track each home's progress.
Sales
* Company employees use Microsoft Outlook for all communications.
* Company employees use Microsoft Word to create sales contracts.
* Employees in the sales department are frequently in different locations and work different hours from each other.
* Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
* The company uses a third-party marketing tool to update contacts every day.
Current environment
* Contacts' names must be formatted before they are imported from the third-party marketing tool.
* The company must retain contracts for five years.
* The company requires that the sales department display the All Contracts view in Microsoft Teams.
* All contract information must be stored in the All Contracts view.
* Contracts must not be lost if a device is lost or stolen.
Issue
* Employees in the sales department store contracts on their local computers.
* The construction team receives a copy of a contract only when the sale of a home is complete.
Construction
Current environment
* Employees in the construction department use Project Online to manage schedules.
* Employees in the construction department use Microsoft Excel to manage the costs of projects
* The main supplier of construction materials provides an API to the company. The company uses the API to manage supplies for projects in near real time.
Requirements
* Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
* The company requires that project schedules be created less than a week after a contract is signed.
* A field must sum up the costs of the materials.
Issues
* Employees in the construction department are unable to schedule resources because they are not informed of future projects.
* Employees in the construction department currently enter basic project information manually for each software application.
Warranty
Current environment
* Employees in the warranty department use Excel to track project issues and resolutions.
* The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements
* The company requires that warranty claims be resolved in less than a month.
* The company requires that all claims be entered in the system along with their related issues.
* If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue
* Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
General
Requirements
* The new system must use the development and production environments
* The development environment must be the master of all changes.
* All table changes must be added to a solution. Changes to the solution must not be allowed to be made in the production environment.
* Each department must have a custom app. Employees must be able to access only their department's app.
* All sales, contract, and warranty data must be shared among the departments.
* The project manager must be solely responsible for creating and owning the deployment plan for projects.
* All projects must run by using the Agile methodology.
* The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue
The IT manager reports that the deployment plan is not complete.
NEW QUESTION # 144
......
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