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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Best Practices - Chatter Groups and Feeds |
| Topic 2: Reports and Dashboards | 11% | - Scheduling Reports - Report Types - Dashboard Components - Summary Reports and Matrix Reports - Report Builder - Joined Reports |
| Topic 3: Security and Access | 12% | - Salesforce Shield - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Object-Level Permissions - Field-Level Security |
| Topic 4: Organization Setup | 4% | - Currency Management - Fiscal Year - Lightning Experience vs Classic - Company Information - User Interface |
| Topic 5: Sales Cloud Applications | 10% | - Sales Cloud Features - Account and Contact Management - Opportunity Management - Products, Price Books, and Quotes - Forecasting |
| Topic 6: User Setup | 8% | - User Licenses - User Creation and Management - Role Hierarchy - Delegated Authentication - Permission Sets - Profile Configuration |
| Topic 7: Data Management | 10% | - Data Loader - Data Export - Duplicate Rules and Matching Rules - Data Quality Best Practices - Data Import Wizard |
| Topic 8: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Topic 9: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Workflow Rules |
| Topic 10: Service Cloud Applications | 10% | - Cases and Entitlements - Omni-Channel - Service Cloud Features - Web-to-Case and Email-to-Case - Service Contracts |
| Topic 11: Standard and Custom Objects | 8% | - Standard Object Overview - Roll-up Summary Fields - Custom Object Creation - Object Relationships (Lookup, Master-Detail) |
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NEW QUESTION # 119
If you change the data type from a Checkbox to a Picklist, it can cause data loss.
Answer: A
NEW QUESTION # 120
User interface settings are global settings and apply to all users of an org.
Answer: A
Explanation:
Section: Volume A
NEW QUESTION # 121
Adding & Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments?
Answer: C
NEW QUESTION # 122
Cloud Kicks intends to protect data with backups by using the data export service.
Which two considerations should the administrator remember when scheduling the export?
Choose 2 answers
Answer: B,D
NEW QUESTION # 123
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
Answer: B
Explanation:
One of the possible causes for being unable to add a new user in Salesforce is that the username is already in use by another organization. Usernames must be globally unique across all Salesforce orgs, so if another user has claimed that username before, it cannot be used again. To fix this issue, choose a different username that is not taken by anyone else. The username is not restricted to a domain specific to my domain unless specified by an administrator. The email address used for the username does not have to match a contact record. The email used for the username can be any valid email address. References:
https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_add.htm&type=5
NEW QUESTION # 124
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