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NEW QUESTION # 40
Whistlekleen is a national dry cleaning and laundry organization with 50 shops. You are conducting an OHSMS surveillance audit of the head office and are sampling health and safety performance monitoring.
You find that 80 per cent of incident originate from five shops in the same region. Most of these relate to staff and customer feeling unwell due to breathing in the pungent atmosphere. Some required to be hospitalized.
The OHS Manager tells you that these are the oldest shops in the organization. The cleaning equipment emits Volatile Organic Compounds (VOCs) and needs replacing but the organisation cannot afford it at the moment.
You raise the following nonconformity against clause 10.2 of ISO 45001.
''The organization failed to act after incidents in the five old shops involving the release of VOCs from laundry operations, which resulted in injury in some instances. The equipment used was not capable of consistently operating to the required level of safety'' Select one of the options which would constitute the most effective corrective action for the nonconformity.
Answer: A
Explanation:
Comprehensive Detailed Explanation along with All ISO 45001 Audit References Clause 10.2 of ISO 45001 pertains to Nonconformity and Corrective Action. Organizations are required to evaluate incidents, investigate their causes, and implement effective corrective actions to prevent recurrence.
* Issue Identified:The incidents in the five old shops are related to VOC emissions from outdated equipment, leading to staff and customer health concerns. This indicates inadequate risk management and failure to act on known safety issues.
* Analysis of Options:
* A. Display an emergency phone number.This is a reactive approach and does not address the root cause of the issue, i.e., VOC emissions. It also does not align with ISO 45001's emphasis on preventive measures.
* B. Evaluate and update the PPE requirements.While PPE is important, relying solely on PPE without addressing the root cause (emission of VOCs) is insufficient. PPE is considered the last line of defense under the hierarchy of controls.
* C. Reassess the OH&S risks associated with the laundry process in the five old shops.This option aligns with ISO 45001, Clause 8.1.2, and Clause 10.2, as it emphasizes reassessing risks and taking steps to mitigate them. A thorough risk assessment could lead to interim measures such as process improvements or administrative controls until the equipment is replaced.
* D. Review the current safety procedures.While reviewing safety procedures is useful, it does not address the specific nonconformity related to the equipment's inability to operate safely.
* Best Action:Reassessing the risks in the five shops (Option C) ensures a comprehensive review of the hazards posed by outdated equipment, leading to appropriate preventive and corrective actions.
ISO References:
* Clause 10.2: Requires identifying and addressing nonconformities to prevent recurrence.
* Clause 8.1.2: Emphasizes the hierarchy of controls and risk assessment as a foundation for mitigating hazards.
NEW QUESTION # 41
The following options are key actions involved in a first-party audit.
Put them in order to show the sequence in which the actions should take place.
Answer:
Explanation:
Explanation:
2. Prepare the audit checklist, 3. Obtain objective evidence, 4. Review audit evidence, 5. Document findings For a first-party audit, the sequence follows the normal audit flow described in ISO auditing guidance: first the audit is initiated and leadership is assigned, then audit activities are prepared, then evidence is collected during the audit, then that evidence is evaluated, then findings are recorded, and finally the audit report is issued. ISO 19011 describes the audit flow as initiating the audit, preparing audit activities, conducting audit activities, and preparing and distributing the audit report. (ISO) That is why, after 1. Appoint an audit team leader, the next correct step is 2. Prepare the audit checklist. The checklist is part of preparing for the audit and helps the auditor plan questions, clauses, process interactions, and sampling points before going on to collect evidence. (WEDEAQ | Official VDA QMC Partner) After preparation, the auditor moves to 3. Obtain objective evidence. Audit evidence is gathered through interviews, observation, and review of documented information during the audit. This is a core activity of conducting the audit. (DNV) Once evidence is collected, the auditor must 4. Review audit evidence. ISO audit practice requires the evidence to be evaluated against the audit criteria to determine whether conformity or nonconformity exists.
Evidence is not simply collected and reported immediately; it is first reviewed and assessed. (PRETESH BISWAS) After reviewing the evidence, the auditor can 5. Document findings. Findings are the result of evaluating the evidence against criteria, so they logically come after evidence review. Recorded findings can include conformity, nonconformity, and opportunities for improvement, depending on the audit plan and method.
(PRETESH BISWAS)
The final step is 6. Issue the report, because the report is prepared only after the audit evidence has been reviewed and the findings have been determined and documented. (ISO) So, the correct full order is:
1. Appoint an audit team leader
2. Prepare the audit checklist
3. Obtain objective evidence
4. Review audit evidence
5. Document findings
6. Issue the report
NEW QUESTION # 42
An auditor has just completed an interview with a member of top management (TM), a highly experienced professional, but who has never worked within an ISO management system environment before.
They want to take the opportunity to ask the auditor about a number of management system requirements. As the interview has finished a little early, the auditor agrees.
Which three of the following auditor responses are correct?
Answer: C,F,H
Explanation:
The three correct responses are A, B, and G .
A is correct because ISO 45001 Clause 5.3 requires top management to ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood at all levels within the organization , and that they are maintained as documented information . So if top management asks whether responsibilities and authorities for relevant roles have to be documented, the correct answer is yes .
B is correct because Clause 5.1 Leadership and commitment requires top management to ensure that the resources needed to establish, implement, maintain and improve the OH and S management system are available . Therefore, the auditor's "Yes, you do" is correct.
G is correct because Clause 5.1 also requires top management to promote continual improvement . This is stated directly as part of top management leadership and commitment responsibilities under ISO 45001.
Why the others are not correct:
* C is incorrect because top management does have to ensure that processes are established for consultation and participation of workers . Clause 5.4 makes this a requirement, so "No, you do not" is wrong.
* D is incorrect as written. Top management must establish, implement and maintain the OH and S policy, but ISO 45001 does not state that top management personally has to "write" it. The wording in the option is too specific and not how the standard states the requirement.
* E is incorrect because top management does have to ensure that the OH and S management system achieves its intended results. Clause 5.1 says this directly.
* F is incorrect because top management must ensure OH and S objectives are established and compatible with the strategic direction, but ISO 45001 does not require top management personally to
"write" the objectives.
* H is incorrect because the organization must determine the scope under Clause 4.3 , and top management remains accountable for the OH and S management system. Saying "No, you do not" is not correct in this context.
NEW QUESTION # 43
To verify information, auditors need to use a combination of open and closed questions.
In what two situations would you use a ' closed ' question?
Answer: D,F
Explanation:
The correct answers are D and F.
In audit interviewing practice, open questions are mainly used to get explanation, description, and insight, while closed questions are used to confirm specific facts or verify that the auditor's understanding is correct.
Guidance on audit interviews says auditors should rely mainly on open questions for expanded responses and use closed questions to confirm answers. (The Auditor) That is why D. To confirm conformity or a non-conformity finding is correct. Once the auditor has gathered evidence, a closed question can be used to verify a precise point, confirm whether a requirement has or has not been met, or make sure the factual basis of a conformity/nonconformity is accurate before recording the finding. ISO 19011 also states that nonconformities and supporting audit evidence should be reviewed with the auditee so the evidence is accurate and understood. (Synersia Foundation) F). To check that your understanding of a situation is correct is also correct. Closed questions are especially useful at the end of a discussion to confirm the auditor's interpretation of what was said or observed. This is a standard interview technique in auditing. (Designing Buildings) Why the other options are not correct:
A). To obtain an overview of how a task is performed is better done with open questions, because the auditor needs explanation and sequence. (The Auditor) B). To establish communication with the auditee with a view to building trust is usually done through general conversation and open dialogue, not mainly through closed questioning. (The Auditor) C). To gain greater insight into the operation of a process also requires open questions. (The Auditor) E). To follow your audit trail generally needs probing and exploratory questions, which are typically open rather than closed. (The Auditor)
NEW QUESTION # 44
During a Stage 2 audit, you, as the audit team leader, are approached for advice by an auditor who wishes to raise a nonconformity against top management for failing to provide the resources necessary for the maintenance of the Occupational Health and Safety Management System.
What advice should you give them? Select one.
Answer: A
Explanation:
A nonconformity is raised against the organisation ' s management system and applicable audit criteria, not personally against an individual manager or top management as a separate auditee. ISO 45001 Clause 5.1 makes top management accountable for ensuring that resources needed for the OHSMS are available, while Clause 7.1 explicitly requires the organisation to determine and provide resources needed for establishing, implementing, maintaining and continually improving the OHSMS. If sufficient objective evidence demonstrates that these requirements have not been fulfilled, a nonconformity is appropriate. However, its wording should identify the organisational failure and the relevant requirement, supported by objective evidence. Option A incorrectly assumes resource adequacy cannot be audited, while D incorrectly treats top management personally as the object of the nonconformity. Additional evidence can be useful, but B does not address the fundamental issue.
NEW QUESTION # 45
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