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| Section | Objectives |
|---|
| Industry Process Automation | - Service and Provisioning Workflows - Customer Lifecycle Management
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| OmniStudio (Vlocity) Capabilities | - FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
|
| Order Management and CPQ | - Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
|
| Communications Cloud Fundamentals | - Communications Industry Data Model - Industry Cloud Overview and Use Cases
|
| Integration and Extensibility | - External System Data Synchronization - Salesforce APIs and Integration Patterns
|
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):
NEW QUESTION # 74
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management - B. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
- C. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
Answer: C
Explanation:
Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.
References:Salesforce CPQ documentation on multisite capabilities and order management integration.
NEW QUESTION # 75
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
- B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
- C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
Answer: A
NEW QUESTION # 76
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and cache the identifier in memory
- B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- C. Design integration procedure that makes both request and returns the result to order Management.
- D. Use Data raptor technology to make the request and return the response to order management
Answer: B,D
NEW QUESTION # 77
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Use the integration procedure to manage the various task that technician need to undertake
- B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- C. Use call out to fully automate the flow so that no manual steps are required
- D. Use data raptor to assist with integration and introduce several manual task into the flow.
Answer: B
NEW QUESTION # 78
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
- A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
- B. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
- C. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
- D. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
Answer: A,B
NEW QUESTION # 79
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